RM Technology incident

Usage of Google Services via SafetyNet

Critical Resolved View vendor source →

RM Technology experienced a critical incident on December 12, 2025 affecting SafetyNet Plus, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 08:21 AM UTC
Resolved
Dec 12, 2025, 03:12 PM UTC
Duration
6h 51m
Detected by Pingoru
Dec 12, 2025, 08:21 AM UTC

Affected components

SafetyNet Plus

Update timeline

  1. investigating Dec 12, 2025, 08:21 AM UTC

    We are aware of an issue where Google.com and their associated services are being blocked by SafetyNet. We are investigating the issue and will update with further information as soon as it is available.

  2. investigating Dec 12, 2025, 09:44 AM UTC

    We have identified the issue and are working on a resolution. We will provide further updates as soon as available

  3. investigating Dec 12, 2025, 10:43 AM UTC

    We have implemented a fix allowing browsing to resume for Google Services. It was also identified that CPOMs was affected by the same issue, which has also now been resolved. If you continue to experience issues, please log these via your normal support channels.

  4. resolved Dec 12, 2025, 03:12 PM UTC

    We have been monitoring for further issues and can confirm browsing has remained stable to Google and CPOM Services. If you continue to experience issues, please log these via your normal support channels.