RM Technology incident

Authentication issues with RM SafetyNet Go

Minor Resolved View vendor source →

RM Technology experienced a minor incident on August 27, 2025 affecting SafetyNet Plus, lasting 21h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 11:25 AM UTC
Resolved
Aug 28, 2025, 09:13 AM UTC
Duration
21h 47m
Detected by Pingoru
Aug 27, 2025, 11:25 AM UTC

Affected components

SafetyNet Plus

Update timeline

  1. investigating Aug 27, 2025, 11:25 AM UTC

    We are currently investigating an issue with a subset of users authenticating with RM SafetyNet Go. We will provide further updates as soon as possible.

  2. resolved Aug 28, 2025, 09:13 AM UTC

    The issues experienced yesterday with SafetyNet Go have now been resolved. However, if you continue to experience any issues, please contact our Service Desk using your normal support routes.