RM Technology incident

RM SafetyNet Agent/Captive Portal Browsing Issues

Major Resolved View vendor source →

RM Technology experienced a major incident on November 27, 2025 affecting SafetyNet Plus, lasting 13d 20h. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 01:38 PM UTC
Resolved
Dec 11, 2025, 10:01 AM UTC
Duration
13d 20h
Detected by Pingoru
Nov 27, 2025, 01:38 PM UTC

Affected components

SafetyNet Plus

Update timeline

  1. investigating Nov 27, 2025, 01:38 PM UTC

    We are aware of an issue with the RM SafetyNet Agent or Captive Portal causing users to not be able to view some websites. Our Teams are working on the issue and a further update will be provided in due course.

  2. monitoring Nov 27, 2025, 05:28 PM UTC

    We believe the route cause has been identified and our teams are working on implementing the fix. We will provide further updates in due course.

  3. resolved Dec 11, 2025, 10:01 AM UTC

    Issue is confirmed resolved