RM SafetyNet Browsing Report Feature – Service Degradation

Update timeline

1. investigating Apr 27, 2026, 01:51 PM UTC

   We are currently investigating an issue affecting the RM SafetyNet Browsing Report feature for some customers. During this time, affected customers may experience incomplete or unavailable browsing reports. Related features including Dashboard, Alerts, and Alert History may also display partial or missing data for the impacted period. Our technical teams are actively working to resolve the issue as a priority. We apologize for any inconvenience caused and will provide further updates as soon as possible.

2. investigating Apr 30, 2026, 01:35 PM UTC

   This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.

3. investigating Apr 30, 2026, 01:36 PM UTC

   This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue, and we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.

4. monitoring May 01, 2026, 08:33 AM UTC

   Issue partially resolved. Browsing Reports will be available and complete for all customers from today. Safeguarding alerts will be issued as normal. Some browsing data from 22 April to 30 April may not be available, and some safeguarding alerts generated during this time period may not yet have been issued. We are working to resolve both of these, and further updates will be issued in due course.