RM Technology incident
Sites blocked by hosts when browsing with SN Go
RM Technology experienced a minor incident on April 30, 2026 affecting SafetyNet Plus, lasting 20d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 10:26 AM UTC
We are currently investigating an issue affecting browsing of some websites using SafetyNet Go. Some websites are being blocked at the host, including some sites hosted in or protected by AWS and Cloudflare services. Other providers not listed may be similarly affected. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused and will provide further updates as soon as possible.
- investigating May 06, 2026, 11:00 AM UTC
We are planning to release an update to our SN Go extensions imminently, to resolve this issue. The release is planned for this week at the moment. Subsequently there is a period of time (typically 2 days to 1 week) before the new versions of the extensions are approved in the stores and then become available to update to. We will update again once they have been released, and also when they have been approved.
- identified May 08, 2026, 06:46 AM UTC
We have released new version of the extensions as planned. These are now awaiting approval by the stores. We will update again to advise when they have become available to download/update.
- identified May 08, 2026, 11:28 AM UTC
The updated chrome extension is now approved and available to customers. The edge extension is still awaiting approval.
- resolved May 21, 2026, 05:42 AM UTC
Both Chrome and Edge extensions are approved and available to customers. Issue now resolved