RM Technology incident

Performance issue affecting Safetynet browsing for the Youtube/ChatGPT for the SWGFL customers

Major Resolved View vendor source →

RM Technology experienced a major incident on September 8, 2025 affecting SafetyNet Plus, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 10:19 AM UTC
Resolved
Sep 10, 2025, 09:31 AM UTC
Duration
1d 23h
Detected by Pingoru
Sep 08, 2025, 10:19 AM UTC

Affected components

SafetyNet Plus

Update timeline

  1. investigating Sep 08, 2025, 10:19 AM UTC

    We are aware of a degraded performance issue for SWGFL customers. Our engineers are currently investigating and will provide a further update shortly.

  2. investigating Sep 08, 2025, 11:00 AM UTC

    Browsing performance is restored. We will continue to monitor the service.

  3. resolved Sep 10, 2025, 09:31 AM UTC

    We have confirmed that the issue identified with SafetyNet Filtering for SWGFL customers has now been resolved. If you continue to experience further issues, please log these via your normal support channels.