Resolved after 17 days 21 hours, affecting DNS, on April 20, 2026.
We have identified the root cause of customers being unable to make DNS changes. This has been rectified and confirmed as working. Should you continue to encounter issues with changing DNS records, please log this via your normal support channels.
Affected components
Update timeline
- investigating Apr 20, 2026, 12:26 PM UTC
We are aware of an issue preventing customers from making changes to their DNS records. We are currently investigating and will provide an update as soon as one is available
- resolved May 08, 2026, 09:34 AM UTC
We have identified the root cause of customers being unable to make DNS changes. This has been rectified and confirmed as working. Should you continue to encounter issues with changing DNS records, please log this via your normal support channels.
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