Is RM Technology down?

There is currently a delay in processing browsing logs and issuing safeguarding alerts. We expect this to resolve imminently and will update again as soon as this is the case.

Issue resolved. Delayed logs have been processed and any safeguarding alerts issued.

Issue resolved.

We are currently investigating an issue affecting browsing of some websites using SafetyNet Go. Some websites are being blocked at the host, including some sites hosted in or protected by AWS and Cloudflare services. Other providers not listed may be similarly affected. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused and will provide further updates as soon as possible.

We are planning to release an update to our SN Go extensions imminently, to resolve this issue. The release is planned for this week at the moment. Subsequently there is a period of time (typically 2 days to 1 week) before the new versions of the extensions are approved in the stores and then become available to update to. We will update again once they have been released, and also when they have been approved.

We have released new version of the extensions as planned. These are now awaiting approval by the stores. We will update again to advise when they have become available to download/update.

The updated chrome extension is now approved and available to customers. The edge extension is still awaiting approval.

Both Chrome and Edge extensions are approved and available to customers. Issue now resolved

We are currently investigating an issue affecting the RM SafetyNet Browsing Report feature for some customers. During this time, affected customers may experience incomplete or unavailable browsing reports. Related features including Dashboard, Alerts, and Alert History may also display partial or missing data for the impacted period. Our technical teams are actively working to resolve the issue as a priority. We apologize for any inconvenience caused and will provide further updates as soon as possible.

This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.

This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue, and we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.

Issue partially resolved. Browsing Reports will be available and complete for all customers from today. Safeguarding alerts will be issued as normal. Some browsing data from 22 April to 30 April may not be available, and some safeguarding alerts generated during this time period may not yet have been issued. We are working to resolve both of these, and further updates will be issued in due course.

We are in the process of restoring delayed browsing data from 22nd - additionally some customers may find that some some current browsing data, is still delayed, and so still unavailable to view. There is no need to contact us to request the restore, or to inform us about delayed or missing current data; we are aware and are working on this as our top priority right now.

We have been processing browsing data as normal now since Thursday evening - all customers should see all/complete browsing data in their reports from Friday 8th May inclusive. We are still working on restoring all remaining data spanning 22 April to 6 May. We will update again when we are able to inform you of further dates that have been fully restored. Again, we apologize for any inconvenience this is causing.

We have been processing browsing data as normal now since Thursday evening - all customers should see all/complete browsing data in their reports from Friday 8th May inclusive. We are still working on restoring all remaining data spanning 22 April to 7 May. We will update again when we are able to inform you of further dates that have been fully restored. Again, we apologize for any inconvenience this is causing.

Browsing reports data has been restored from 29 April to date (inclusive). Restoration of the rest of the data (from 22 April to 28 April) is ongoing.

All logs have now been fully restored and are available to all customers to query. Issue resolved.

We are aware of an issue preventing customers from making changes to their DNS records. We are currently investigating and will provide an update as soon as one is available

We have identified the root cause of customers being unable to make DNS changes. This has been rectified and confirmed as working. Should you continue to encounter issues with changing DNS records, please log this via your normal support channels.

We have received reports that users are unable to name a new policy in the SafetyNet System. This does not affect amendments to existing policies, only new policies being created. Our Teams are currently working on a fix, and an update will be provided in due course.

Our development team have identified and have released a fix allowing new policies to be created. Should you continue to experience issues with this functionality, please raise this with our Support Teams via your usual channels.