rightworks Outage History

We are currently investigating an issue where users who reset their password may be able to sign in to AppHub but are unable to access their hosted environment (RDP). Our team is actively working on a resolution and will provide updates as more information becomes available.

We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available. If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.

We are continuing to investigate this issue.

We are currently receiving reports of the inability to log in to QBO. Users get an error message that says, "There's an issue on our end. We're on it." We have engaged Intuit on this as it appears to be outside of the Rightworks infrastructure. There is no known workaround at this time. Updates will be posted here as they arrive.

Intuit has posted to its status page. Please visit https://status.quickbooks.intuit.com/ for further updates.

We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process. We are continuing to investigate and will provide updates here as more information becomes available.

We are currently experiencing higher than normal contact volume related to some clients being unable to sign into the portal. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

We’re currently aware of an issue that is impacting our Practice / Cloud Protect users. Customers can log into the portal, but when attempting to launch applications, they get stuck in an authentication loop. Our team is currently investigating, and updates will be posted here as they are made available.

We are continuing to investigate this issue.

We are currently investigating an issue affecting some customers using Transaction Pro Online, in which imports into QuickBooks Online may fail due to customer or vendor validation errors. Our team has identified that, in certain cases, existing customers or vendors are not being recognized correctly during the import process, resulting in errors even when those records already exist in QuickBooks Online. We are actively working with our development team to determine the root cause and will provide updates as more information becomes available.

We are investigating an issue impacting Transaction Pro Online imports. Customers may experience prolonged “In Progress” statuses, slow performance, and import timeouts. We are actively working to identify the cause. Further updates will be provided as available.

We're aware of an issue with our Website Management platform and our developers are working on a resolution. Please contact [email protected] if you need any changes in the interim.

We are currently investigating reports of slowness or inability to log in to the AppHub portal. We will update this status page with more information as soon as it becomes available.

We are continuing to investigate this issue.

We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

We are currently experiencing higher than normal contact volume related to an issue with emailing from Quickbooks 2024. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

We are continuing to work with Intuit on a root cause and resolution to this issue.

We are currently investigating an issue where users are unable to e-file in QuickBooks. There is an error message that states, "Problem: To file your return, you need the latest payroll updates." We will post updates here as they become available.

We are currently investigating reports of an XML parsing error that occurs shortly after launching Transaction Pro when it is integrated with QuickBooks Desktop 2023 (64-bit). The issue appears limited to non-hosted customers. Further updates/information will be posted here as we have them.

We are continuing to investigate this issue.

We are currently investigating an issue where users are unable to reset their passwords in AppHub. While password resets appear successful and allow login to AppHub, some users are unable to access Remote Desktop afterward. Our team has confirmed the issue and is working to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience.

We have received reports that some users are experiencing issues accessing QuickBooks Online. When they try to log in, they get a 403 error. This issue is external to any of the Rightworks infrastructure, and Intuit has acknowledged this issue via their status page. For further updates, please visit https://status.quickbooks.intuit.com/

As a result of the QBO login issues, Transaction Pro Online users may experience the same inability to log in. While the issue remains with Intuit's infrastructure, Rightworks engineers have been engaged.

We are currently experiencing an issue with our phone system, which is impacting our ability to answer incoming calls. As a result, we would advise that you contact us via chat. Chat support can be accessed by navigating https://helpdesk.rightworks.com/s/onespace and click the “chat” button” on the lower right of the page.

We are currently investigating this issue.

We are investigating reports that Transaction Pro Online users are experiencing a freeze during the import process for Bills, Journal Entries (JE), and Customers. The screen gets stuck at “Loading Sheet Data” after mapping instead of showing a preview of the import. The result is an inability to process the import.

We are currently investigating reports of the inability to navigate to the "Edit Rightworks Account Profile" section in the AppHub portal. Users select that option and are redirected to a page that instantly times out. This affects the ability to make account changes and DUO MFA changes. We will update this status page with more information as soon as it becomes available.

We are continuing to investigate this issue.