rightworks experienced a major incident on July 23, 2026 affecting QuickBooks, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 23, 2026, 03:58 PM UTC
We are aware of an issue affecting some QuickBooks Desktop users who are attempting to send email through webmail providers such as Outlook, Hotmail, and Live. As a result, users may encounter authorization errors when configuring or using Webmail. This issue has been identified by Intuit and is being tracked under incident INV-162513. As a temporary workaround, some customers may be able to use an alternate webmail provider, such as Gmail, although functionality is not guaranteed. We recommend reaching out to Intuit referencing INV-162513 for more information and to discuss workarounds.
- resolved Jul 23, 2026, 04:35 PM UTC
This incident has been resolved.