rightworks experienced a major incident on December 17, 2025 affecting Phone System, lasting 11h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Phone System
Update timeline
- investigating Dec 17, 2025, 01:16 AM UTC
We are currently experiencing an issue with our phone system, which is impacting our ability to answer incoming calls. As a result, we would advise that you contact us via chat. Chat support can be accessed by navigating https://helpdesk.rightworks.com/s/onespace and click the “chat” button” on the lower right of the page.
- resolved Dec 17, 2025, 01:01 PM UTC
This incident has been resolved.