rightworks experienced a major incident on December 18, 2025 affecting QuickBooks and Transaction Pro for QuickBooks Online, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 01:17 PM UTC
We have received reports that some users are experiencing issues accessing QuickBooks Online. When they try to log in, they get a 403 error. This issue is external to any of the Rightworks infrastructure, and Intuit has acknowledged this issue via their status page. For further updates, please visit https://status.quickbooks.intuit.com/
- investigating Dec 18, 2025, 01:57 PM UTC
As a result of the QBO login issues, Transaction Pro Online users may experience the same inability to log in. While the issue remains with Intuit's infrastructure, Rightworks engineers have been engaged.
- monitoring Dec 18, 2025, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 04:37 PM UTC
This incident has been resolved.