rightworks experienced a notice incident on July 2, 2026 affecting Cloud Protect, lasting 14d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Protect
Update timeline
- investigating Jul 02, 2026, 02:09 PM UTC
We are currently experiencing higher than normal contact volume related to some clients being unable to sign into the portal. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
- monitoring Jul 02, 2026, 03:59 PM UTC
Customers are now reporting success when attempting to log into the portal. Our team will continue to monitor and make adjustments when needed. Please contact support if you are experiencing issues or have any questions.
- resolved Jul 16, 2026, 07:55 PM UTC
The issue has been resolved. If you are experiencing any issues, please contact our support team for assistance.