rightworks incident
Cloud Protect - Delayed Ticket Response Times
rightworks experienced a minor incident on July 10, 2026 affecting Cloud Protect, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 05:25 PM UTC
We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available. If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.
- investigating Jul 10, 2026, 05:28 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 10, 2026, 06:51 PM UTC
Our ticketing system functionality has been restored. We will work to respond to all submissions as quickly as possible. If you are in need of immediate assistance, please call our support number at 1(888)241-5417. Our team will continue to monitor and make adjustments when needed.
- resolved Jul 10, 2026, 08:29 PM UTC
The Cloud Protect ticketing system functionality has been fully restored and the issue has been resolved.