rightworks experienced a major incident on January 6, 2026 affecting Transaction Pro for QuickBooks Desktop, lasting 6d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 06, 2026, 07:06 PM UTC
We are currently investigating reports of an XML parsing error that occurs shortly after launching Transaction Pro when it is integrated with QuickBooks Desktop 2023 (64-bit). The issue appears limited to non-hosted customers. Further updates/information will be posted here as we have them.
- investigating Jan 07, 2026, 01:19 PM UTC
We are continuing to investigate this issue.
- identified Jan 08, 2026, 09:22 PM UTC
Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing. The recommended actions are to first run a QuickBooks Desktop update to restore the file. If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop. For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848) We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates. We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
- monitoring Jan 09, 2026, 01:44 PM UTC
Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing. The recommended actions are to first run a QuickBooks Desktop update to restore the file. If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop. For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848) We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates. We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
- resolved Jan 12, 2026, 07:19 PM UTC
This incident has been resolved.