rightworks experienced a major incident on July 22, 2026 affecting Hosted Desktop, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Hosted Desktop
Update timeline
- investigating Jul 22, 2026, 03:35 PM UTC
We are currently investigating an issue where users who reset their password may be able to sign in to AppHub but are unable to access their hosted environment (RDP). Our team is actively working on a resolution and will provide updates as more information becomes available.
- monitoring Jul 22, 2026, 05:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 03:59 PM UTC
This incident has been resolved.