rightworks incident

AppHub Portal - Time out error when trying to edit Rightworks account profile

Major Resolved View vendor source →

rightworks experienced a major incident on December 10, 2025 affecting AppHub Portal, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 06:25 PM UTC
Resolved
Dec 10, 2025, 10:46 PM UTC
Duration
4h 20m
Detected by Pingoru
Dec 10, 2025, 06:25 PM UTC

Affected components

AppHub Portal

Update timeline

  1. investigating Dec 10, 2025, 06:25 PM UTC

    We are currently investigating reports of the inability to navigate to the "Edit Rightworks Account Profile" section in the AppHub portal. Users select that option and are redirected to a page that instantly times out. This affects the ability to make account changes and DUO MFA changes. We will update this status page with more information as soon as it becomes available.

  2. investigating Dec 10, 2025, 09:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 10, 2025, 09:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 10:46 PM UTC

    This incident has been resolved.