rightworks Outage History

Started Dec 11, 2025, 09:01 PM UTC· resolved Dec 12, 2025, 02:42 PM UTC

1. investigating Dec 11, 2025, 09:01 PM UTC

   We are investigating reports that Transaction Pro Online users are experiencing a freeze during the import process for Bills, Journal Entries (JE), and Customers. The screen gets stuck at “Loading Sheet Data” after mapping instead of showing a preview of the import. The result is an inability to process the import.

2. monitoring Dec 11, 2025, 09:25 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 12, 2025, 02:42 PM UTC

   This incident has been resolved.

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Started Dec 10, 2025, 06:25 PM UTC· resolved Dec 10, 2025, 10:46 PM UTC

1. investigating Dec 10, 2025, 06:25 PM UTC

   We are currently investigating reports of the inability to navigate to the "Edit Rightworks Account Profile" section in the AppHub portal. Users select that option and are redirected to a page that instantly times out. This affects the ability to make account changes and DUO MFA changes. We will update this status page with more information as soon as it becomes available.

2. investigating Dec 10, 2025, 09:16 PM UTC

   We are continuing to investigate this issue.

3. monitoring Dec 10, 2025, 09:24 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 10, 2025, 10:46 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 01:39 PM UTC· resolved Dec 12, 2025, 02:42 PM UTC

1. monitoring Dec 08, 2025, 01:39 PM UTC

   With the release of the QuickBooks 2024 R18 software update by Intuit, users of QuickBooks 2024 versions will be required to upgrade their file upon first login today. This is expected behavior and is a normal part of the update process. The file admin will need to log in as normal and go through the on-screen prompts to complete the update process. Once this is done, everything should operate normally. For assistance with this, please reach out to Intuit 800-4INTUIT (800-446-8848). Please also note that with this release, the legacy version of Shipping Manager has been disabled. All users should use the new version.

2. resolved Dec 12, 2025, 02:42 PM UTC

   This incident has been resolved.

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Started Nov 25, 2025, 02:45 PM UTC· resolved Nov 25, 2025, 10:18 PM UTC

1. investigating Nov 25, 2025, 02:45 PM UTC

   We are currently investigating reports of the Rightworks setup wizard not running. When trying to enter credentials, users are seeing the following error message: "FilemanagerHostName should not be null..." For assistance with computer setup, please reach out to our Technical Support team via phone at 888-417-4448 x2 or via chat at https://helpdesk.rightnetworks.com/

2. monitoring Nov 25, 2025, 08:18 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 25, 2025, 10:18 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 05:40 PM UTC· resolved Nov 18, 2025, 08:59 PM UTC

1. investigating Nov 18, 2025, 05:40 PM UTC

   We are currently investigating an issue in Transaction Pro Online where certain import types are failing with an error message that begins with "System Failure Error..." This appears to be impacting the following import types: credit card charges and checks. Other import types seem to be working normally. Please check back here or subscribe to this status page for further updates.

2. identified Nov 18, 2025, 07:04 PM UTC

   This issue has been identified and is due to an issue with Intuit's purchase creation via batch API. Intuit's team is working on a fix for this. We will provide more updates as we have them.

3. resolved Nov 18, 2025, 08:59 PM UTC

   This incident has been resolved.

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Started Nov 04, 2025, 02:07 PM UTC· resolved Nov 06, 2025, 02:49 PM UTC

1. identified Nov 04, 2025, 02:07 PM UTC

   Due to the impact of a typhoon in the region where our call center is located, our Support Team is operating with reduced staffing. You may experience longer than normal wait times as a result on both phones and chat. Our team’s safety is our top priority, and we are working closely with local leadership to ensure everyone is safe and to restore operations to full staffing as soon as conditions allow. What this means for you: • Phone support wait time is longer than normal. • Email and chat wait time is longer than normal. • Self-service resources remain available at https://helpdesk.rightworks.com/s/onespace We appreciate your patience and understanding during this time. Updates will be posted here as soon as more information becomes available.

2. identified Nov 05, 2025, 01:24 PM UTC

   As recovery efforts begin following the recent typhoon affecting our contact center region, our Support Team continues to operate with reduced staffing today. We remain focused on ensuring the safety of our team and restoring full operations as quickly as conditions allow. What this means for you today: • Phone support wait times remain longer than normal. • Email and chat responses may be delayed. • Self-service resources are available anytime at https://helpdesk.rightworks.com/s/onespace We appreciate your continued patience and understanding. Further updates will be posted here as they become available.

3. resolved Nov 06, 2025, 02:49 PM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 03:57 PM UTC· resolved Oct 29, 2025, 11:46 PM UTC

1. investigating Oct 29, 2025, 03:57 PM UTC

   We are currently investigating reports of slowness or inability to log in to the AppHub portal and Transaction Pro Online. We will update this status page with more information as soon as it becomes available.

2. investigating Oct 29, 2025, 04:05 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 29, 2025, 04:13 PM UTC

   This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available.

4. identified Oct 29, 2025, 04:19 PM UTC

   This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available.

5. identified Oct 29, 2025, 04:21 PM UTC

   This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available. You can also visit https://azure.status.microsoft/en-us/status for more information.

6. monitoring Oct 29, 2025, 09:51 PM UTC

   As Microsoft continues their recovery of affected Azure services, we are now seeing successful logins to our AppHub site. If you continue to experience issues accessing accounts.rightworks.com, please contact our support team. We continue to monitor this incident closely to ensure full recovery of our services - https://azure.status.microsoft/en-us/status.

7. monitoring Oct 29, 2025, 11:39 PM UTC

   Microsoft reported that Azure services should now be functional and we're seeing success with AppHub availability.

8. resolved Oct 29, 2025, 11:46 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 02:33 PM UTC· resolved Oct 20, 2025, 09:30 PM UTC

1. identified Oct 20, 2025, 02:33 PM UTC

   We are currently experiencing email delivery delays related to an ongoing incident with our cloud service provider.

2. identified Oct 20, 2025, 09:29 PM UTC

   We are seeing improvements and will continue to monitor.

3. resolved Oct 20, 2025, 09:30 PM UTC

   This incident has been resolved.

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Started Oct 13, 2025, 02:51 PM UTC· resolved Oct 13, 2025, 04:34 PM UTC

1. investigating Oct 13, 2025, 02:51 PM UTC

   It has come to our attention that there is a service interruption with our chat support. We are in touch with the appropriate party and are working diligently to restore this functionality. We appreciate your patience and understanding in this matter. In the meantime, since the chat is not available, please contact our support team directly at 888-417-4448, Option 2, for additional assistance.

2. resolved Oct 13, 2025, 04:34 PM UTC

   This incident has been resolved.

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Started Oct 10, 2025, 03:31 PM UTC· resolved Oct 10, 2025, 07:57 PM UTC

1. identified Oct 10, 2025, 03:31 PM UTC

   We are experiencing higher-than-normal call volume related to QuickBooks freezing when exporting to Excel. Our engineers are working to resolve this issue. In the meantime, users can avoid it by opening Excel before initiating an export from QuickBooks. If your QuickBooks is already frozen, please call our support team at 888-417-4448 x2 or chat with us at https://helpdesk.rightworks.com/s/onespace. Updates will be posted here as we have them.

2. monitoring Oct 10, 2025, 04:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 10, 2025, 07:57 PM UTC

   This incident has been resolved.

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Started Sep 30, 2025, 02:10 PM UTC· resolved Sep 30, 2025, 07:42 PM UTC

1. identified Sep 30, 2025, 02:10 PM UTC

   Due to a local emergency impacting our area, our phone and chat support services are currently unavailable. We are actively working with local providers to restore connectivity as quickly and safely as possible. We understand this may cause inconvenience and appreciate your patience during this time. If your issue is urgent, please check our helpdesk at helpdesk.rightworks.com for self-service options. We will post further updates here as the situation evolves.

2. monitoring Sep 30, 2025, 04:24 PM UTC

   Our team is coming back online and is taking calls/chats. Please note that hold times will be longer than normal as we recover.

3. resolved Sep 30, 2025, 07:42 PM UTC

   This incident has been resolved.

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Started Sep 26, 2025, 01:25 PM UTC· resolved Sep 29, 2025, 06:00 PM UTC

1. investigating Sep 26, 2025, 01:25 PM UTC

   We are currently investigating reports that the Transaction Pro Online webpage is experiencing an issue and is unavailable. During this time, users will not be able to utilize the application.

2. investigating Sep 26, 2025, 04:16 PM UTC

   We are continuing to investigate this issue.

3. monitoring Sep 26, 2025, 05:59 PM UTC

   A fix has been implemented, and we are monitoring the results. The fix may take some time to fully roll out. If you are still unable to access Transaction Pro Online, a DNS flush and browser cache clear may help. We recommend that you have a local IT professional complete this. You can also contact our support team via phone at 888-297-6172 or via chat at https://tprosupport.rightworks.com/home/ To do this on your own, follow these steps: Open the Start menu by clicking the Windows icon. Type "cmd" in the search bar and press Enter. Right-click on "Command Prompt" in the search results. Select "Run as administrator" to open the Command Prompt with elevated privileges. Type the following command into the Command Prompt window: ipconfig /flushdns. Press Enter: to execute the command. Look for the confirmation message indicating that the DNS cache has been successfully flushed. Close the Command Prompt window to finish.

4. resolved Sep 29, 2025, 06:00 PM UTC

   This incident has been resolved.

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Started Sep 18, 2025, 08:30 PM UTC· resolved Sep 18, 2025, 09:40 PM UTC

1. investigating Sep 18, 2025, 08:30 PM UTC

   We’re currently receiving reports of connectivity issues to our hosted environment. Our Network Engineers have identified an internet routing issue impacting subscribers from multiple ISPs affecting their ability to reach the Rightworks hosting platform. We’ve reached out to the affected service providers to alert them of the issue. While the Rightworks hosted environment is 100% available and operational, we will be providing updates to the affected customers as they are made available. If you suspect your service provider is affected, at any time, please visit https://downdetector.com/.

2. resolved Sep 18, 2025, 09:40 PM UTC

   This incident has been resolved.

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Started Sep 16, 2025, 03:57 PM UTC· resolved Sep 22, 2025, 03:48 PM UTC

1. monitoring Sep 16, 2025, 03:57 PM UTC

   We are currently experiencing increased call volume related to a pop-up notification appearing within QuickBooks. This message informs users of Microsoft’s upcoming end of support for Windows 10 on October 14, 2025. Please note that this notification is sent directly by Intuit to all QuickBooks users globally. It is not generated or controlled by Rightworks. The pop-up does not affect your hosted desktop experience with Rightworks. However, after October 14, if you are still using Windows 10 locally, this can create security vulnerabilities and impact your ability to log into Rightworks. We recommend speaking with your local IT administrator(s) to plan an upgrade to Windows 11.

2. monitoring Sep 17, 2025, 12:44 PM UTC

   We are continuing to monitor this. Please note that this pop-up is file-specific and can be easily turned off by going to Edit > Preferences > General > My Preferences, then ticking the box to turn off pop-up messages for products and services. Please note that this will disable all pop-up messages, which may include other important updates from Intuit.

3. resolved Sep 22, 2025, 03:48 PM UTC

   This incident has been resolved.

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Started Aug 31, 2025, 05:11 PM UTC· resolved Sep 02, 2025, 03:25 PM UTC

1. identified Aug 31, 2025, 05:11 PM UTC

   We are aware that our Transaction Pro support page is currently returning an error message. We have isolated the cause of the issue and are working to restore the page as quickly as possible. Please note that while we work on this, email and chat support will be unavailable. For support, please call 888-297-6172 during normal support hours (Mon-Fri 9:00 am-9:00 pm ET). We apologize for the inconvenience and will update the status of this issue as soon as we have more information.

2. identified Sep 01, 2025, 06:03 PM UTC

   We are working with our vendor for the Transaction Pro helpdesk to bring the helpdesk back online. We apologize for the inconvenience and will update this message as soon as we have more information. Please note that the Transaction Pro application is unaffected by this and remains operational.

3. identified Sep 01, 2025, 06:17 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Sep 02, 2025, 03:25 PM UTC

   This incident has been resolved.

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Started Jul 31, 2025, 07:39 PM UTC· resolved Aug 01, 2025, 01:16 PM UTC

1. identified Jul 31, 2025, 07:39 PM UTC

   We are aware of an issue affecting some QuickBooks 2024 users. Customers may experience an indefinite loading screen when attempting to sign in to their Intuit account during the following actions: Sending emails Using QuickBooks Payments Accessing Company > My Company Intuit has acknowledged the issue. It is not specific to the Rightworks environment. For the latest updates, please visit https://status.quickbooks.intuit.com

2. monitoring Aug 01, 2025, 12:33 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 01, 2025, 01:16 PM UTC

   This incident has been resolved.

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Started Jul 29, 2025, 12:25 PM UTC· resolved Jul 31, 2025, 07:31 PM UTC

1. identified Jul 29, 2025, 12:25 PM UTC

   We are currently investigating an issue affecting QuickBooks 2023 (Pro/Premier, and Enterprise) where users may experience slowness when opening company files. Our engineering team is actively collaborating with Intuit to identify the root cause and implement a timely resolution. If feasible, we recommend upgrading to QuickBooks 2024, where this issue does not occur. For detailed instructions, please refer to this article: https://helpdesk.rightworks.com/s/article/How-to-Upgrade-QuickBooks-Desktop-to-the-Most-Recent-Version. We will continue to monitor the situation and provide updates on this page as new information becomes available.

2. identified Jul 29, 2025, 05:18 PM UTC

   We are continuing to work with Intuit on a fix for this issue.

3. identified Jul 30, 2025, 03:38 PM UTC

   We have identified this issue to be related to a recent update to QuickBooks 2023. Our engineers are continuing to collaborate with Intuit to resolve this issue.

4. monitoring Jul 31, 2025, 12:33 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jul 31, 2025, 07:31 PM UTC

   This incident has been resolved.

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