rightworks Outage History

Started Oct 21, 2026, 01:09 PM UTC· resolved Oct 22, 2026, 01:04 PM UTC

1. investigating Oct 21, 2026, 01:09 PM UTC

   We are currently experiencing an issue with our phone and chat system, which is impacting our ability to answer incoming interactions. As a result, we would advise that you contact us via email by sending an email to [email protected]

2. resolved Oct 22, 2026, 01:04 PM UTC

   This incident has been resolved.

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Started Oct 16, 2026, 06:07 PM UTC· resolved Oct 16, 2026, 07:35 PM UTC

1. investigating Oct 16, 2026, 06:07 PM UTC

   We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

2. monitoring Oct 16, 2026, 06:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 16, 2026, 07:35 PM UTC

   This incident has been resolved.

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Started Oct 16, 2026, 03:16 PM UTC· resolved Oct 16, 2026, 07:35 PM UTC

1. investigating Oct 16, 2026, 03:16 PM UTC

   Spark AI is currently experiencing a service disruption related to an upstream Microsoft Azure issue. Users may experience extended loading times followed by an error. Microsoft is actively working to resolve the issue, and we are monitoring service status.

2. investigating Oct 16, 2026, 03:22 PM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 16, 2026, 06:06 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 16, 2026, 07:35 PM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 08:50 PM UTC· resolved Sep 04, 2026, 02:08 PM UTC

1. investigating Aug 03, 2026, 08:50 PM UTC

   We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process. Some users are seeing success by switching to classic mode via the toggle switch in the top-right corner of the Transaction Pro Online page. We are continuing to investigate and will provide updates here as more information becomes available.

2. identified Sep 02, 2026, 03:13 AM UTC

   Our team has confirmed the behavior and is actively working with Intuit to investigate the underlying cause. Current observations indicate the issue is affecting multiple QuickBooks Online companies and may be related to increased transaction volume patterns. Affected users may experience extended loading times followed by the error message: "Unfortunately an internal error occurred while processing your request." We will provide additional updates as more information becomes available. Our teams are actively engaged with Intuit and collecting diagnostic information to help expedite resolution.

3. monitoring Sep 02, 2026, 01:47 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 04, 2026, 02:08 PM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 03:58 PM UTC· resolved Jul 23, 2026, 04:35 PM UTC

1. identified Jul 23, 2026, 03:58 PM UTC

   We are aware of an issue affecting some QuickBooks Desktop users who are attempting to send email through webmail providers such as Outlook, Hotmail, and Live. As a result, users may encounter authorization errors when configuring or using Webmail. This issue has been identified by Intuit and is being tracked under incident INV-162513. As a temporary workaround, some customers may be able to use an alternate webmail provider, such as Gmail, although functionality is not guaranteed. We recommend reaching out to Intuit referencing INV-162513 for more information and to discuss workarounds.

2. resolved Jul 23, 2026, 04:35 PM UTC

   This incident has been resolved.

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Started Jul 22, 2026, 03:35 PM UTC· resolved Jul 23, 2026, 03:59 PM UTC

1. investigating Jul 22, 2026, 03:35 PM UTC

   We are currently investigating an issue where users who reset their password may be able to sign in to AppHub but are unable to access their hosted environment (RDP). Our team is actively working on a resolution and will provide updates as more information becomes available.

2. monitoring Jul 22, 2026, 05:47 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 23, 2026, 03:59 PM UTC

   This incident has been resolved.

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Started Jul 14, 2026, 01:31 PM UTC· resolved Jul 14, 2026, 02:11 PM UTC

1. identified Jul 14, 2026, 01:31 PM UTC

   Our team has identified an issue that prevents access to the Rightworks Security Hub at security.rightworks.com. At this time, users will not be able to access the Security Hub. The issue has been identified, and a fix is being worked on. Updates will be provided here as we have them.

2. monitoring Jul 14, 2026, 01:55 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 14, 2026, 02:11 PM UTC

   This incident has been resolved.

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Started Jul 10, 2026, 05:25 PM UTC· resolved Jul 10, 2026, 08:29 PM UTC

1. investigating Jul 10, 2026, 05:25 PM UTC

   We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available. If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.

2. investigating Jul 10, 2026, 05:28 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 10, 2026, 06:51 PM UTC

   Our ticketing system functionality has been restored. We will work to respond to all submissions as quickly as possible. If you are in need of immediate assistance, please call our support number at 1(888)241-5417. Our team will continue to monitor and make adjustments when needed.

4. resolved Jul 10, 2026, 08:29 PM UTC

   The Cloud Protect ticketing system functionality has been fully restored and the issue has been resolved.

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Started Jul 08, 2026, 12:58 PM UTC· resolved Jul 08, 2026, 07:50 PM UTC

1. investigating Jul 08, 2026, 12:58 PM UTC

   We are currently receiving reports of the inability to log in to QBO. Users get an error message that says, "There's an issue on our end. We're on it." We have engaged Intuit on this as it appears to be outside of the Rightworks infrastructure. There is no known workaround at this time. Updates will be posted here as they arrive.

2. investigating Jul 08, 2026, 01:23 PM UTC

   Intuit has posted to its status page. Please visit https://status.quickbooks.intuit.com/ for further updates.

3. resolved Jul 08, 2026, 07:50 PM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 05:54 PM UTC· resolved Jul 29, 2026, 08:01 PM UTC

1. investigating Jul 02, 2026, 05:54 PM UTC

   We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process. We are continuing to investigate and will provide updates here as more information becomes available.

2. monitoring Jul 14, 2026, 01:25 PM UTC

   A fix has been implemented and we are monitoring the results.

3. identified Jul 23, 2026, 04:01 PM UTC

   Our engineers are continuing to work with Intuit directly to resolve this. If you are experiencing intermittent performance issues in TPro Online, please get in touch with our Support team so we can add your case to the list of those impacted.

4. monitoring Jul 27, 2026, 01:10 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jul 29, 2026, 08:01 PM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 02:09 PM UTC· resolved Jul 16, 2026, 07:55 PM UTC

1. investigating Jul 02, 2026, 02:09 PM UTC

   We are currently experiencing higher than normal contact volume related to some clients being unable to sign into the portal. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

2. monitoring Jul 02, 2026, 03:59 PM UTC

   Customers are now reporting success when attempting to log into the portal. Our team will continue to monitor and make adjustments when needed. Please contact support if you are experiencing issues or have any questions.

3. resolved Jul 16, 2026, 07:55 PM UTC

   The issue has been resolved. If you are experiencing any issues, please contact our support team for assistance.

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Started Jun 11, 2026, 01:25 PM UTC· resolved Jun 11, 2026, 08:41 PM UTC

1. investigating Jun 11, 2026, 01:25 PM UTC

   We’re currently aware of an issue that is impacting our Practice / Cloud Protect users. Customers can log into the portal, but when attempting to launch applications, they get stuck in an authentication loop. Our team is currently investigating, and updates will be posted here as they are made available.

2. investigating Jun 11, 2026, 04:18 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 11, 2026, 08:41 PM UTC

   This incident has been resolved.

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Started Jun 03, 2026, 03:14 PM UTC· resolved Jun 19, 2026, 06:08 PM UTC

1. investigating Jun 03, 2026, 03:14 PM UTC

   We are currently investigating an issue affecting some customers using Transaction Pro Online, in which imports into QuickBooks Online may fail due to customer or vendor validation errors. Our team has identified that, in certain cases, existing customers or vendors are not being recognized correctly during the import process, resulting in errors even when those records already exist in QuickBooks Online. We are actively working with our development team to determine the root cause and will provide updates as more information becomes available.

2. monitoring Jun 03, 2026, 05:12 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 19, 2026, 06:08 PM UTC

   This incident has been resolved.

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Started Jun 01, 2026, 07:12 PM UTC· resolved Jun 03, 2026, 01:12 PM UTC

1. investigating Jun 01, 2026, 07:12 PM UTC

   We are investigating an issue impacting Transaction Pro Online imports. Customers may experience prolonged “In Progress” statuses, slow performance, and import timeouts. We are actively working to identify the cause. Further updates will be provided as available.

2. monitoring Jun 02, 2026, 01:02 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 03, 2026, 01:12 PM UTC

   This incident has been resolved.

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Started May 26, 2026, 03:38 PM UTC· resolved May 26, 2026, 04:50 PM UTC

1. investigating May 26, 2026, 03:38 PM UTC

   We're aware of an issue with our Website Management platform and our developers are working on a resolution. Please contact [email protected] if you need any changes in the interim.

2. resolved May 26, 2026, 04:50 PM UTC

   This incident has been resolved.

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Started Mar 31, 2026, 07:58 PM UTC· resolved Mar 31, 2026, 09:18 PM UTC

1. investigating Mar 31, 2026, 07:58 PM UTC

   We are currently investigating reports of slowness or inability to log in to the AppHub portal. We will update this status page with more information as soon as it becomes available.

2. investigating Mar 31, 2026, 08:08 PM UTC

   We are continuing to investigate this issue.

3. monitoring Mar 31, 2026, 08:14 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 31, 2026, 09:18 PM UTC

   This incident has been resolved.

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Started Mar 05, 2026, 06:48 PM UTC· resolved Mar 10, 2026, 08:28 PM UTC

1. investigating Mar 05, 2026, 06:48 PM UTC

   We are currently experiencing higher than normal contact volume related to an issue with emailing from Quickbooks 2024. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

2. investigating Mar 09, 2026, 11:00 AM UTC

   We are continuing to work with Intuit on a root cause and resolution to this issue.

3. identified Mar 10, 2026, 08:28 PM UTC

   The issue has been identified and a fix is being implemented.

4. resolved Mar 10, 2026, 08:28 PM UTC

   This incident has been resolved.

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Started Jan 29, 2026, 02:39 PM UTC· resolved Jan 30, 2026, 08:01 PM UTC

1. investigating Jan 29, 2026, 02:39 PM UTC

   We are currently investigating an issue where users are unable to e-file in QuickBooks. There is an error message that states, "Problem: To file your return, you need the latest payroll updates." We will post updates here as they become available.

2. identified Jan 29, 2026, 05:43 PM UTC

   We have identified the issue, and a fix is scheduled to roll out to all servers overnight. Until the update has been fully deployed, e‑filing within the hosted environment will remain unavailable. This status page will be updated as soon as the work is completed.

3. monitoring Jan 30, 2026, 01:40 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 30, 2026, 08:01 PM UTC

   This incident has been resolved.

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Started Jan 22, 2026, 08:41 PM UTC· resolved Jan 23, 2026, 01:45 PM UTC

1. identified Jan 22, 2026, 08:41 PM UTC

   We have identified an issue affecting users of Office 365. Those who are impacted will experience issues with the admin portal and email delivery. Microsoft has acknowledged this issue, and we are referring users to their status page for further information/updates: https://status.cloud.microsoft/ This is external to any Rightworks infrastructure.

2. resolved Jan 23, 2026, 01:45 PM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 07:06 PM UTC· resolved Jan 12, 2026, 07:19 PM UTC

1. investigating Jan 06, 2026, 07:06 PM UTC

   We are currently investigating reports of an XML parsing error that occurs shortly after launching Transaction Pro when it is integrated with QuickBooks Desktop 2023 (64-bit). The issue appears limited to non-hosted customers. Further updates/information will be posted here as we have them.

2. investigating Jan 07, 2026, 01:19 PM UTC

   We are continuing to investigate this issue.

3. identified Jan 08, 2026, 09:22 PM UTC

   Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing. The recommended actions are to first run a QuickBooks Desktop update to restore the file. If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop. For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848) We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates. We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.

4. monitoring Jan 09, 2026, 01:44 PM UTC

   Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing. The recommended actions are to first run a QuickBooks Desktop update to restore the file. If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop. For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848) We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates. We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.

5. resolved Jan 12, 2026, 07:19 PM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 02:22 PM UTC· resolved Jan 15, 2026, 01:26 PM UTC

1. identified Jan 06, 2026, 02:22 PM UTC

   Users operating QuickBooks Desktop are currently unable to select Outlook as their email delivery method. The Outlook option is missing from the Send Forms preferences menu, preventing integration with the hosted Outlook application. This is not specific to the Rightworks environment, as it impacts all installs of QuickBooks Desktop 2024 R18_56, QuickBooks Desktop 2023 R17_67 If you need to send forms immediately, please use one of the following alternatives: - Webmail: Configure a Gmail, Yahoo, or Outlook.com account directly within QuickBooks. - QuickBooks Mail: Use the built-in QuickBooks email service. - PDF Export: Save the form as a PDF and manually attach it to an email within the Rightworks Outlook application. Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)

2. monitoring Jan 14, 2026, 02:06 PM UTC

   The latest version of QuickBooks has resolved this issue. Our engineers deployed this update last night so all users should see Outlook as an option for email again. If you have switched over to Webmail or QuickBooks Mail as a workaround for this issue, you will need to switch back to Outlook. Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)

3. resolved Jan 15, 2026, 01:26 PM UTC

   This incident has been resolved.

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Started Dec 31, 2025, 10:34 PM UTC· resolved Jan 01, 2026, 02:13 AM UTC

1. investigating Dec 31, 2025, 10:34 PM UTC

   We are currently investigating an issue where users are unable to reset their passwords in AppHub. While password resets appear successful and allow login to AppHub, some users are unable to access Remote Desktop afterward. Our team has confirmed the issue and is working to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Jan 01, 2026, 01:17 AM UTC

   A fix has been implemented and we are monitoring the results. All users can now reset their passwords as usual. However, if you attempted a password reset during today's incident, you must reset your password again. Please note that you cannot reuse the password you set earlier today.

3. resolved Jan 01, 2026, 02:13 AM UTC

   This incident has been resolved.

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Started Dec 19, 2025, 06:21 PM UTC· resolved Jan 02, 2026, 06:15 PM UTC

1. monitoring Dec 19, 2025, 06:21 PM UTC

   Due to a recent NordLayer VPN driver update, some users may be signed out and unable to log back in because the Organization ID is no longer auto-filled. The Organization ID can be found in the NordLayer Invitation email sent during onboarding; if unavailable, you can request that it be re-sent at https://cp.nordlayer.com/forgot-organization/. If this does not work, please contact our support team at 888-245-0780.

2. resolved Jan 02, 2026, 06:15 PM UTC

   This incident has been resolved.

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Started Dec 18, 2025, 01:17 PM UTC· resolved Dec 18, 2025, 04:37 PM UTC

1. investigating Dec 18, 2025, 01:17 PM UTC

   We have received reports that some users are experiencing issues accessing QuickBooks Online. When they try to log in, they get a 403 error. This issue is external to any of the Rightworks infrastructure, and Intuit has acknowledged this issue via their status page. For further updates, please visit https://status.quickbooks.intuit.com/

2. investigating Dec 18, 2025, 01:57 PM UTC

   As a result of the QBO login issues, Transaction Pro Online users may experience the same inability to log in. While the issue remains with Intuit's infrastructure, Rightworks engineers have been engaged.

3. monitoring Dec 18, 2025, 02:46 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 18, 2025, 04:37 PM UTC

   This incident has been resolved.

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Started Dec 16, 2025, 11:12 PM UTC· resolved Dec 16, 2025, 11:42 PM UTC

1. investigating Dec 16, 2025, 11:12 PM UTC

   We are currently investigating this issue.

2. monitoring Dec 16, 2025, 11:14 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 16, 2025, 11:42 PM UTC

   This incident has been resolved.

Read the full incident report →