rightworks experienced a minor incident on August 3, 2026 affecting Transaction Pro for QuickBooks Online, lasting 31d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 08:50 PM UTC
We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process. Some users are seeing success by switching to classic mode via the toggle switch in the top-right corner of the Transaction Pro Online page. We are continuing to investigate and will provide updates here as more information becomes available.
- identified Sep 02, 2026, 03:13 AM UTC
Our team has confirmed the behavior and is actively working with Intuit to investigate the underlying cause. Current observations indicate the issue is affecting multiple QuickBooks Online companies and may be related to increased transaction volume patterns. Affected users may experience extended loading times followed by the error message: "Unfortunately an internal error occurred while processing your request." We will provide additional updates as more information becomes available. Our teams are actively engaged with Intuit and collecting diagnostic information to help expedite resolution.
- monitoring Sep 02, 2026, 01:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 02:08 PM UTC
This incident has been resolved.