Resideo Outage History

There were 10 Resideo outages since February 3, 2026 totaling 45h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.resideo.com

Minor March 10, 2026

FA App - VX Cameras

Detected by Pingoru: Mar 10, 2026, 02:56 PM UTC
Resolved: Mar 10, 2026, 03:51 PM UTC
Duration: 55m

Affected: Security Products and PeripheralsFirst Alert App

Timeline · 4 updates

investigating Mar 10, 2026, 02:56 PM UTC

We are aware some of our customers are experiencing issues with our application and VX cameras. The teams are aware and investigating. We apologize for any inconvenience this may cause.
identified Mar 10, 2026, 03:23 PM UTC

We have identified an intermittent issue affecting some VX camera users in the First Alert Application. Our teams are actively working on a resolution. We apologize for the inconvenience.
identified Mar 10, 2026, 03:43 PM UTC

We have identified an intermittent issue affecting a small subset of VX camera users within the First Alert app. The behavior appears to impact iOS users only. The issue typically occurs when a user begins a live stream, then places the app into the background, and later returns it to the foreground—at which point the app may close unexpectedly. Our teams are actively working on a resolution, and we apologize for the inconvenience this may cause.
resolved Mar 10, 2026, 03:51 PM UTC

Systems operational.

Read the full incident report →

Major March 4, 2026

3rd Party - Service Issues

Detected by Pingoru: Mar 04, 2026, 08:28 PM UTC
Resolved: Mar 05, 2026, 01:48 AM UTC
Duration: 5h 20m

Affected: AlarmNet 360Security Products and Peripherals3rd Party Services

Timeline · 5 updates

investigating Mar 04, 2026, 08:28 PM UTC

AlarmNet is experiencing some issues due to a 3rd Party service issue. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.
identified Mar 04, 2026, 08:45 PM UTC

We are aware of a degradation to Verizon network services causing impact to some AlarmNet communicators using Verizon. This may cause loss of cellular connection, failures to remote connect, comm failures reported to the central station, and local keypad alerts on some systems. If there is no alternate connection path, this issue could affect alarm delivery. We are working diligently with Verizon to restore services as quickly as possible.
identified Mar 04, 2026, 09:22 PM UTC

Our teams continue to work with Verizon to remediate the issues caused by the service degradation. We have confirmed this issue appears to be affecting the Chicago area, primarily, but we continue to monitor all regions. We will provide updates as we remain in communication with Verizon.
monitoring Mar 04, 2026, 11:47 PM UTC

We have remained in constant contact with Verizon. Verizon believes they have identified the issue and they are working to remediate. We are now starting to see recovery and will continue to provide updates.
resolved Mar 05, 2026, 01:48 AM UTC

All systems are operational.

Read the full incident report →

Major March 4, 2026

FA App

Detected by Pingoru: Mar 04, 2026, 03:04 AM UTC
Resolved: Mar 04, 2026, 07:36 AM UTC
Duration: 4h 32m

Affected: Total Connect 2.0Resideo Smart HomeFirst Alert App

Timeline · 4 updates

investigating Mar 04, 2026, 03:04 AM UTC

We are aware some of our First Alert App, Resideo Smart Home App, and TC2 App customers are experiencing issues. Your device can still be used directly. We apologize for any inconvenience this may cause.
investigating Mar 04, 2026, 03:47 AM UTC

Update: Users of the First Alert, Resideo Home, and TC2 applications may be experiencing issues with logging in, updating device status, and accessing Water Leak Detector, CX and VX camera features. Our teams are actively investigating and working to resolve the problem. Your device will continue to function locally and we sincerely apologize for any inconvenience this may cause. Alarm delivery is not impacted
identified Mar 04, 2026, 06:01 AM UTC

Our teams continue to work to remediate the issues affecting logins, device status updates, and access to Water Leak Detector, CX, and VX camera features in the First Alert, Resideo Home, and TC2 applications. We are starting to see early signs of recovery as a result of the remediation actions underway. Resolving this remains our highest priority. We sincerely apologize for the ongoing inconvenience. Alarm Delivery is not impacted.
resolved Mar 04, 2026, 07:36 AM UTC

All systems are operational.

Read the full incident report →

Minor February 19, 2026

TC2 App - delays

Detected by Pingoru: Feb 19, 2026, 02:29 PM UTC
Resolved: Feb 19, 2026, 03:34 PM UTC
Duration: 1h 4m

Affected: Total Connect 2.0

Timeline · 2 updates

investigating Feb 19, 2026, 02:29 PM UTC

AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability. Some users may experience delays in arm/disarm commands via the TC2 App. Alarm delivery is not impacted. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve the issue.
resolved Feb 19, 2026, 03:34 PM UTC

Systems are operational.

Read the full incident report →

Minor February 16, 2026

TC2

Detected by Pingoru: Feb 16, 2026, 05:35 AM UTC
Resolved: Feb 16, 2026, 06:18 AM UTC
Duration: 42m

Affected: Security Products and PeripheralsTotal Connect 2.0

Timeline · 2 updates

investigating Feb 16, 2026, 05:35 AM UTC

The TC2 app is experiencing an issue with remote command and control, events and notifications. Alarm delivery is not impacted. We are actively working to restore full functionality, and apologize for the inconvenience.
resolved Feb 16, 2026, 06:18 AM UTC

All systems are operational.

Read the full incident report →

Minor February 11, 2026

AlarmNet 360

Detected by Pingoru: Feb 11, 2026, 02:53 PM UTC
Resolved: Feb 11, 2026, 03:25 PM UTC
Duration: 31m

Affected: AlarmNet 360

Timeline · 2 updates

investigating Feb 11, 2026, 02:53 PM UTC

AlarmNet 360 website is currently impacted with slow page loading and subsequent time-out errors. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.
resolved Feb 11, 2026, 03:25 PM UTC

Systems are operational.

Read the full incident report →

Minor February 10, 2026

3rd Party- Live stream issues

Detected by Pingoru: Feb 10, 2026, 06:35 PM UTC
Resolved: Feb 10, 2026, 08:22 PM UTC
Duration: 1h 47m

Affected: Video Services3rd Party Services

Timeline · 2 updates

investigating Feb 10, 2026, 06:35 PM UTC

Users are experiencing camera livestream issues from their TC2 App due to a 3rd party service issue. Our team has escalated the issue with the vendor, who is actively working to mitigate the issue. We apologize for any inconvenience. Alarm Delivery is not impacted.
resolved Feb 10, 2026, 08:22 PM UTC

Systems are operational.

Read the full incident report →

Minor February 10, 2026

3rd Party - Affecting FA App Users

Detected by Pingoru: Feb 10, 2026, 05:37 PM UTC
Resolved: Feb 10, 2026, 11:48 PM UTC
Duration: 6h 11m

Affected: 3rd Party ServicesFirst Alert App

Timeline · 3 updates

investigating Feb 10, 2026, 05:37 PM UTC

First Alert App users may be experiencing multiple "device offline" alerts, or device state in App (online/offline) not matching device due to a 3rd party issue with Microsoft. We have raised a ticket with Microsoft and are working closely with them to keep apprised of the current state of their investigation. Please note that if your device is impacted it will continue to work and can be controlled locally, but in app control and notifications may be impacted. We apologize for the inconvenience.
monitoring Feb 10, 2026, 09:21 PM UTC

Microsoft is reporting all systems are currently operational and we continue to see steady recovery of our platforms and services. We will continue to monitor the situation for full stabilization.
resolved Feb 10, 2026, 11:48 PM UTC

All systems are operational. We will continue to monitor.

Read the full incident report →

Major February 4, 2026

Resideo Smart Home

Detected by Pingoru: Feb 04, 2026, 06:42 AM UTC
Resolved: Feb 04, 2026, 11:21 AM UTC
Duration: 4h 38m

Affected: Resideo Smart Home

Timeline · 3 updates

identified Feb 04, 2026, 06:42 AM UTC

We are aware that some customers are currently experiencing issues with the Resideo Smart Home application. Your thermostat can still be operated directly to control your heating and cooling system. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
identified Feb 04, 2026, 08:00 AM UTC

We are aware that some customers are currently experiencing issues with the Resideo Smart Home application. Your thermostat can still be operated directly to control your heating and cooling system. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
resolved Feb 04, 2026, 11:21 AM UTC

All services are running normally

Read the full incident report →

Minor February 3, 2026

TCC App & Web Portal

Detected by Pingoru: Feb 03, 2026, 05:02 PM UTC
Resolved: Feb 04, 2026, 01:16 PM UTC
Duration: 20h 13m

Affected: My Total Connect Comfort Application

Timeline · 7 updates

investigating Feb 03, 2026, 05:02 PM UTC

We are aware some of our customers are experiencing intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
investigating Feb 03, 2026, 06:36 PM UTC

We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
investigating Feb 03, 2026, 08:04 PM UTC

We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
investigating Feb 03, 2026, 11:03 PM UTC

We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
investigating Feb 04, 2026, 07:13 AM UTC

We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
investigating Feb 04, 2026, 09:00 AM UTC

We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
resolved Feb 04, 2026, 01:16 PM UTC

Systems are operational.

Read the full incident report →

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