Resolved after 2 hours 50 minutes, affecting Total Connect 2.0, on July 3, 2026.
Video clip retrieval functionality may be impacted for some users as our teams continue to investigate the issue. Alarm delivery is not impacted. We apologize for the inconvenience and will continue to provide updates.
Affected components
Update timeline
- investigating Jul 03, 2026, 01:13 PM UTC
Total Connect 2.0 functionality is experiencing some issues. This may affect your end user's remote capabilities. We appreciate your patience while we work to resolve the issue.
- investigating Jul 03, 2026, 02:32 PM UTC
Video clip retrieval functionality may be impacted for some users as our teams continue to investigate the issue. Alarm delivery is not impacted. We apologize for the inconvenience and will continue to provide updates.
- resolved Jul 03, 2026, 04:04 PM UTC
All systems are operational.
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