Resolved after 3 hours 36 minutes, affecting My Total Connect Comfort Application and Total Connect Comfort International Application and 1 more, on September 23, 2026.
We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
Affected components
Update timeline
- investigating Sep 23, 2026, 04:35 PM UTC
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. Some users may experience issues with new account creation and email notification delivery. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.
- identified Sep 23, 2026, 05:54 PM UTC
We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
- resolved Sep 23, 2026, 08:12 PM UTC
All systems are operational.
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