Resolved after 1 hour 57 minutes, affecting Total Connect 2.0 and First Alert App, on July 23, 2026.
Upon investigation, this incident also impacts the CX Series cameras as well. We appreciate your patience while we work towards a resolution, and will continue to provide updates.
Affected components
Update timeline
- investigating Jul 23, 2026, 06:22 PM UTC
Some TC2 and First Alert users with the VX1 Video Doorbell may intermittently experience failure to live-stream. Additionally, event notifications may be delayed. No other products or services are impacted, and the team is actively investigating. We apologize for the inconvenience.
- investigating Jul 23, 2026, 06:46 PM UTC
Upon investigation, this incident also impacts the CX Series cameras as well. We appreciate your patience while we work towards a resolution, and will continue to provide updates.
- resolved Jul 23, 2026, 08:20 PM UTC
All systems are operational.
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