Resolved after 1 hour 26 minutes, affecting Total Connect 2.0, on June 5, 2026.
We are aware some of our customers are experiencing issues with our Total Connect 2.0 application. All services, including alarm delivery, are operational, but users' TC2.0 mobile app may not update system status. We apologize for the inconvenience, and are actively working towards a resolution.
Affected components
Update timeline
- investigating Jun 05, 2026, 09:50 PM UTC
We are aware some of our customers are experiencing issues with our Total Connect 2.0 application. All services, including alarm delivery, are operational, but users' TC2.0 mobile app may not update system status. We apologize for the inconvenience, and are actively working towards a resolution.
- resolved Jun 05, 2026, 11:17 PM UTC
All services are running normally.
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