Resideo experienced a critical incident on July 11, 2025 affecting 3rd Party Services, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
3rd Party Services
Update timeline
- identified Jul 11, 2025, 10:33 PM UTC
Our live chat and social support options are currently down due to a 3rd party outage. We are working with the vendor to restore services. Our phone support lines are fully operational. Thank you for your patience as we work to resolve with the vendor.
- resolved Jul 12, 2025, 02:18 AM UTC
All systems are operational.