Resideo Outage History
Resideo is up right nowPingoru has recorded 48 incidents for Resideo: 27 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 3 | 7 of 720 (1%) |
| July 2026 | 3 | 79 of 744 (11%) |
| August 2026 | 0 | 262 of 744 (35%) |
| September 2026 | 4 | 8 of 720 (1%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Minor September 29, 2026 First Alert Application-Water Leak Detector Status 1h 21m First Alert App
Started Sep 29, 2026, 03:59 PM UTC· resolved Sep 29, 2026, 05:20 PM UTC
- monitoring Sep 29, 2026, 03:59 PM UTC
Some Water Leak Detectors may currently appear off-line in the First Alert App. While your device(s) may appear off-line in the app, if a water leak is detected, the detector will correctly alert and send an in-app notification. We expect devices to be restored to online status within 12 hours or users may reset the device by pressing the button for two seconds or less. We are working to correct the issue and apologize for any inconvenience.
- resolved Sep 29, 2026, 05:20 PM UTC
We continue to monitor progress.
Minor September 23, 2026 TCC - Account Creation 3h 36m My Total Connect Comfort Application, Total Connect Comfort International Application, Total Connect Comfort International Web Portal
Started Sep 23, 2026, 04:35 PM UTC· resolved Sep 23, 2026, 08:12 PM UTC
- investigating Sep 23, 2026, 04:35 PM UTC
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. Some users may experience issues with new account creation and email notification delivery. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.
- identified Sep 23, 2026, 05:54 PM UTC
We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
- resolved Sep 23, 2026, 08:12 PM UTC
All systems are operational.
Minor September 9, 2026 Application Maintenance 2h 42m Resideo Smart Home, First Alert App, Resideo Pro App
Started Sep 09, 2026, 06:20 AM UTC· resolved Sep 09, 2026, 09:03 AM UTC
- monitoring Sep 09, 2026, 06:20 AM UTC
Resideo Home, First Alert, and Resideo Pro applications, along with the Resideo Pro web portal, are undergoing scheduled maintenance. During the maintenance period, app and portal access, remote device control, live camera streaming, cloud clip storage and notifications will be temporarily unavailable. Local device operation will remain unaffected.
- monitoring Sep 09, 2026, 07:05 AM UTC
Maintenance underway.
- resolved Sep 09, 2026, 09:03 AM UTC
All systems operational.
Notice September 4, 2026 Total Connect 2.0 - Email Delivery – Total Connect 2.0
Started Sep 04, 2026, 07:47 PM UTC· resolved Sep 04, 2026, 07:47 PM UTC
- resolved Sep 04, 2026, 07:47 PM UTC
We are aware that some customers were not receiving email notifications. Email services have now been restored. No other services including push notifications, alarm delivery, and remote access were impacted.
Minor July 28, 2026 TC2 Errors 30d 21h Total Connect 2.0
Started Jul 28, 2026, 10:20 PM UTC· resolved Aug 28, 2026, 07:46 PM UTC
- investigating Jul 28, 2026, 10:20 PM UTC
TC2 is experiencing some issues impacting functionality. This may result in intermittent errors related to SD cards, Privacy Mode settings and lagging/long loading in live stream events. We appreciate your patience while we work to resolve the issue and apologize for the inconvenience. Alarm Delivery is not impacted.
- identified Jul 29, 2026, 08:51 PM UTC
We have identified the issue. We are in the testing phase. We apologize for the inconvenience and appreciate your patience as we work towards full resolution. Alarm Delivery is not impacted.
- identified Jul 30, 2026, 09:08 PM UTC
We are currently testing updates to the VX cameras on the TC2 application to resolve the intermittent issues. We will provide an update when testing is completed and full deployment has been initiated. We appreciate your patience while we work to resolve the issue and apologize for the inconvenience. Alarm Delivery is not impacted.
- monitoring Jul 31, 2026, 06:20 PM UTC
Thank you for your continued patience as we work to implement a resolution for the issues being experienced with the TC2 application and linked cameras. We are in the process of pushing new Firmware to impacted VX1 and VX3 devices. We will provide an update once fully resolved, thank you for your patience and we apologize for the inconvenience.
- monitoring Aug 07, 2026, 06:45 PM UTC
Thank you for your patience. Issues impacting VX1 and VX3 cameras have been resolved. Updates for impacted VX5 cameras are currently in progress. We will provide a final update once fully resolved.
- resolved Aug 28, 2026, 07:46 PM UTC
All systems are operational.
Minor July 23, 2026 VX1 Video Doorbell 1h 57m Total Connect 2.0, First Alert App
Started Jul 23, 2026, 06:22 PM UTC· resolved Jul 23, 2026, 08:20 PM UTC
- investigating Jul 23, 2026, 06:22 PM UTC
Some TC2 and First Alert users with the VX1 Video Doorbell may intermittently experience failure to live-stream. Additionally, event notifications may be delayed. No other products or services are impacted, and the team is actively investigating. We apologize for the inconvenience.
- investigating Jul 23, 2026, 06:46 PM UTC
Upon investigation, this incident also impacts the CX Series cameras as well. We appreciate your patience while we work towards a resolution, and will continue to provide updates.
- resolved Jul 23, 2026, 08:20 PM UTC
All systems are operational.
Minor July 3, 2026 TC2 - Video Clips 2h 50m Total Connect 2.0
Started Jul 03, 2026, 01:13 PM UTC· resolved Jul 03, 2026, 04:04 PM UTC
- investigating Jul 03, 2026, 01:13 PM UTC
Total Connect 2.0 functionality is experiencing some issues. This may affect your end user's remote capabilities. We appreciate your patience while we work to resolve the issue.
- investigating Jul 03, 2026, 02:32 PM UTC
Video clip retrieval functionality may be impacted for some users as our teams continue to investigate the issue. Alarm delivery is not impacted. We apologize for the inconvenience and will continue to provide updates.
- resolved Jul 03, 2026, 04:04 PM UTC
All systems are operational.
Minor June 5, 2026 TC2.0 mobile app 1h 26m Total Connect 2.0
Started Jun 05, 2026, 09:50 PM UTC· resolved Jun 05, 2026, 11:17 PM UTC
- investigating Jun 05, 2026, 09:50 PM UTC
We are aware some of our customers are experiencing issues with our Total Connect 2.0 application. All services, including alarm delivery, are operational, but users' TC2.0 mobile app may not update system status. We apologize for the inconvenience, and are actively working towards a resolution.
- resolved Jun 05, 2026, 11:17 PM UTC
All services are running normally.
Major June 4, 2026 Resideo Smart Home 2h 57m Resideo Smart Home
Started Jun 04, 2026, 12:17 PM UTC· resolved Jun 04, 2026, 03:14 PM UTC
- investigating Jun 04, 2026, 12:17 PM UTC
We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.
- identified Jun 04, 2026, 02:32 PM UTC
We have identified the cause and are working on a resolution. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.
- resolved Jun 04, 2026, 03:14 PM UTC
Systems are operational.
Minor June 3, 2026 Security Panel - Tamper 2h 37m Security Products and Peripherals
Started Jun 03, 2026, 04:37 PM UTC· resolved Jun 03, 2026, 07:14 PM UTC
- investigating Jun 03, 2026, 04:37 PM UTC
Some LTEM-X and Vista-21Ip panels are showing tamper enabled and causing the device to be in a trouble condition. This is occurring on some new accounts created in AlarmNet360 beginning on 6/3/26 and is discovered during the initial installation. Our team is actively investigating. We apologize for the inconvenience. Alarm Delivery is not affected.
- resolved Jun 03, 2026, 07:14 PM UTC
Systems are operational.
Minor May 23, 2026 TC2 SMS Notifications 52m Total Connect 2.0
Started May 23, 2026, 06:19 PM UTC· resolved May 23, 2026, 07:12 PM UTC
- investigating May 23, 2026, 06:19 PM UTC
We are aware some TC2 users may experience intermittent issues with SMS notifications. Email and push notifications are not affected. We are actively investigating and apologize for the inconvenience.
- resolved May 23, 2026, 07:12 PM UTC
All systems are operational.
Minor May 18, 2026 FA App 2h 58m First Alert App
Started May 18, 2026, 09:32 PM UTC· resolved May 19, 2026, 12:30 AM UTC
- investigating May 18, 2026, 09:32 PM UTC
We are aware some of our customers are experiencing issues with our First Alert application. Devices can still be controlled locally, but may not be visible in the app. We apologize for any inconvenience this may cause.
- identified May 19, 2026, 12:07 AM UTC
We are seeing recovery on the First Alert Application. Some users may still experience issues seeing their devices in the App. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.
- resolved May 19, 2026, 12:30 AM UTC
All systems are operational.
Minor March 10, 2026 FA App - VX Cameras 55m Security Products and Peripherals, First Alert App
Started Mar 10, 2026, 02:56 PM UTC· resolved Mar 10, 2026, 03:51 PM UTC
- investigating Mar 10, 2026, 02:56 PM UTC
We are aware some of our customers are experiencing issues with our application and VX cameras. The teams are aware and investigating. We apologize for any inconvenience this may cause.
- identified Mar 10, 2026, 03:23 PM UTC
We have identified an intermittent issue affecting some VX camera users in the First Alert Application. Our teams are actively working on a resolution. We apologize for the inconvenience.
- identified Mar 10, 2026, 03:43 PM UTC
We have identified an intermittent issue affecting a small subset of VX camera users within the First Alert app. The behavior appears to impact iOS users only. The issue typically occurs when a user begins a live stream, then places the app into the background, and later returns it to the foreground—at which point the app may close unexpectedly. Our teams are actively working on a resolution, and we apologize for the inconvenience this may cause.
- resolved Mar 10, 2026, 03:51 PM UTC
Systems operational.
Major March 4, 2026 3rd Party - Service Issues 5h 20m AlarmNet 360, Security Products and Peripherals, 3rd Party Services
Started Mar 04, 2026, 08:28 PM UTC· resolved Mar 05, 2026, 01:48 AM UTC
- investigating Mar 04, 2026, 08:28 PM UTC
AlarmNet is experiencing some issues due to a 3rd Party service issue. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue.
- identified Mar 04, 2026, 08:45 PM UTC
We are aware of a degradation to Verizon network services causing impact to some AlarmNet communicators using Verizon. This may cause loss of cellular connection, failures to remote connect, comm failures reported to the central station, and local keypad alerts on some systems. If there is no alternate connection path, this issue could affect alarm delivery. We are working diligently with Verizon to restore services as quickly as possible.
- identified Mar 04, 2026, 09:22 PM UTC
Our teams continue to work with Verizon to remediate the issues caused by the service degradation. We have confirmed this issue appears to be affecting the Chicago area, primarily, but we continue to monitor all regions. We will provide updates as we remain in communication with Verizon.
- monitoring Mar 04, 2026, 11:47 PM UTC
We have remained in constant contact with Verizon. Verizon believes they have identified the issue and they are working to remediate. We are now starting to see recovery and will continue to provide updates.
- resolved Mar 05, 2026, 01:48 AM UTC
All systems are operational.
Minor February 19, 2026 TC2 App - delays 1h 4m Total Connect 2.0
Started Feb 19, 2026, 02:29 PM UTC· resolved Feb 19, 2026, 03:34 PM UTC
- investigating Feb 19, 2026, 02:29 PM UTC
AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability. Some users may experience delays in arm/disarm commands via the TC2 App. Alarm delivery is not impacted. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve the issue.
- resolved Feb 19, 2026, 03:34 PM UTC
Systems are operational.
Minor February 16, 2026 TC2 42m Security Products and Peripherals, Total Connect 2.0
Started Feb 16, 2026, 05:35 AM UTC· resolved Feb 16, 2026, 06:18 AM UTC
- investigating Feb 16, 2026, 05:35 AM UTC
The TC2 app is experiencing an issue with remote command and control, events and notifications. Alarm delivery is not impacted. We are actively working to restore full functionality, and apologize for the inconvenience.
- resolved Feb 16, 2026, 06:18 AM UTC
All systems are operational.
Minor February 11, 2026 AlarmNet 360 31m AlarmNet 360
Started Feb 11, 2026, 02:53 PM UTC· resolved Feb 11, 2026, 03:25 PM UTC
- investigating Feb 11, 2026, 02:53 PM UTC
AlarmNet 360 website is currently impacted with slow page loading and subsequent time-out errors. We appreciate your patience as we work to resolve this issue. ALARM DELIVERY SERVICES ARE NOT IMPACTED.
- resolved Feb 11, 2026, 03:25 PM UTC
Systems are operational.
Minor February 10, 2026 3rd Party- Live stream issues 1h 47m Video Services, 3rd Party Services
Started Feb 10, 2026, 06:35 PM UTC· resolved Feb 10, 2026, 08:22 PM UTC
- investigating Feb 10, 2026, 06:35 PM UTC
Users are experiencing camera livestream issues from their TC2 App due to a 3rd party service issue. Our team has escalated the issue with the vendor, who is actively working to mitigate the issue. We apologize for any inconvenience. Alarm Delivery is not impacted.
- resolved Feb 10, 2026, 08:22 PM UTC
Systems are operational.
Minor February 10, 2026 3rd Party - Affecting FA App Users 6h 11m 3rd Party Services, First Alert App
Started Feb 10, 2026, 05:37 PM UTC· resolved Feb 10, 2026, 11:48 PM UTC
- investigating Feb 10, 2026, 05:37 PM UTC
First Alert App users may be experiencing multiple "device offline" alerts, or device state in App (online/offline) not matching device due to a 3rd party issue with Microsoft. We have raised a ticket with Microsoft and are working closely with them to keep apprised of the current state of their investigation. Please note that if your device is impacted it will continue to work and can be controlled locally, but in app control and notifications may be impacted. We apologize for the inconvenience.
- monitoring Feb 10, 2026, 09:21 PM UTC
Microsoft is reporting all systems are currently operational and we continue to see steady recovery of our platforms and services. We will continue to monitor the situation for full stabilization.
- resolved Feb 10, 2026, 11:48 PM UTC
All systems are operational. We will continue to monitor.
Minor February 3, 2026 TCC App & Web Portal 20h 13m My Total Connect Comfort Application
Started Feb 03, 2026, 05:02 PM UTC· resolved Feb 04, 2026, 01:16 PM UTC
- investigating Feb 03, 2026, 05:02 PM UTC
We are aware some of our customers are experiencing intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
- investigating Feb 03, 2026, 06:36 PM UTC
We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
- investigating Feb 03, 2026, 08:04 PM UTC
We are continuing to investigate intermittent issues with our Total Connect Comfort (TCC) application and web portal. Our team is working to resolve this as soon as possible. The thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience caused.
- investigating Feb 03, 2026, 11:03 PM UTC
We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
- investigating Feb 04, 2026, 07:13 AM UTC
We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
- investigating Feb 04, 2026, 09:00 AM UTC
We are continuing to investigate intermittent issues with our TCC application and web portal and have made progress in identifying potential causes. Our team is actively working towards a resolution and will provide further updates as work continues. In the meantime, thermostats can still be used directly to control your heating and cooling system. We apologize for any inconvenience and appreciate your patience.
- resolved Feb 04, 2026, 01:16 PM UTC
Systems are operational.
Major December 8, 2025 Resideo Smart Home Unregistrations 2h 28m Resideo Smart Home
Started Dec 08, 2025, 04:17 PM UTC· resolved Dec 08, 2025, 06:46 PM UTC
- identified Dec 08, 2025, 04:17 PM UTC
Honeywell Home devices (Round/T5/T6/WLD/L1/T9/T10/T10+) controlled through the Resideo App cannot be unregistered at this time. Devices are still working manually, and new registrations are succeeding, but due to a 3rd party issue, we are unable to unregister. We are actively working the issue and will provide an update when resolved. We apologize for the inconvenience caused.
- resolved Dec 08, 2025, 06:46 PM UTC
All systems have recovered and are now operational.
Major December 1, 2025 Resideo Smart Home App 31m Resideo Smart Home
Started Dec 01, 2025, 05:23 PM UTC· resolved Dec 01, 2025, 05:55 PM UTC
- identified Dec 01, 2025, 05:23 PM UTC
Resideo Smart Home App - setpoint changes failing Some users may experience an error when attempting to change their temperature set point via the Resideo Smart Home app. An issue was observed during our scheduled maintenance, and we are actively working on a resolution. New device registrations, and other app services are not impacted. Your device will continue to operate normally, and can be controlled manually from the device screen Thank you for your patience while we address the issue
- resolved Dec 01, 2025, 05:55 PM UTC
All services are running normally.
Major October 30, 2025 Total Connect 2.0 Video Functionality 17m Total Connect 2.0, Video Services
Started Oct 30, 2025, 01:35 PM UTC· resolved Oct 30, 2025, 01:53 PM UTC
- investigating Oct 30, 2025, 01:35 PM UTC
AlarmNet is experiencing some issues impacting the Total Connect 2.0 functionality. This may impact end user's remote capability. Please log into the AN360 web site for more details. We appreciate your patience while we work to resolve this issue. Some users may experience issues with VX camera video clips not being processed, stored, or notified. Alarm Delivery is not impacted.
- resolved Oct 30, 2025, 01:53 PM UTC
This issue lasted approximately 15 minutes. All systems are operational.
Major October 29, 2025 3rd Party - MS Azure Issue 6h 2m 3rd Party Services, Resideo Smart Home
Started Oct 29, 2025, 05:33 PM UTC· resolved Oct 29, 2025, 11:35 PM UTC
- investigating Oct 29, 2025, 05:33 PM UTC
Microsoft Azure and 365 are experiencing system degradation. Resideo App users may be experiencing login issues. We will provide updates as they become available.
- investigating Oct 29, 2025, 05:42 PM UTC
Resideo App users may experience difficulties logging in, we apologize for any inconvenience.
- identified Oct 29, 2025, 06:02 PM UTC
Pro Series Panel Firmware Update Advisory Dealer-initiated firmware updates for Pro Series panels—including those currently in progress—may encounter issues due to a widespread Microsoft Azure outage. We are actively monitoring the situation and will provide regular updates until it is resolved. Note: Alarm delivery remains unaffected.
- identified Oct 29, 2025, 08:14 PM UTC
Due to the widespread Microsoft Azure outage, dealer-initiated firmware updates for Pro Series & VistaH3 panels—including those currently in progress—may continue to encounter issues. The Microsoft service disruption is also impacting Resideo.com, Partsfinder.com, and BRKelectronics.com. Microsoft is currently making efforts to stabilize their systems and are observing some progress; they have stated: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025." We are actively monitoring the situation and will provide regular updates until it is resolved. Alarm delivery remains unaffected.
- resolved Oct 29, 2025, 11:35 PM UTC
All systems are operational.
Minor October 20, 2025 Amazon Web Services (AWS) 4h 3rd Party Services
Started Oct 20, 2025, 06:49 PM UTC· resolved Oct 20, 2025, 10:49 PM UTC
- identified Oct 20, 2025, 06:49 PM UTC
As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
- identified Oct 20, 2025, 07:15 PM UTC
As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
- resolved Oct 20, 2025, 10:49 PM UTC
All services are running normally