Resideo experienced a minor incident on July 11, 2025 affecting Total Connect 2.0, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Total Connect 2.0
Update timeline
- investigating Jul 11, 2025, 04:10 PM UTC
We are investigating some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability and appears to occur only with a limited population of Android users. Please log into the TC2 website for more details. There is no impact to alarm delivery. We appreciate your patience while we work to resolve the issue.
- resolved Jul 13, 2025, 01:26 PM UTC
All services are running normally.