Resideo experienced a major incident on July 13, 2025 affecting 3rd Party Services, lasting 20h 41m. The incident has been resolved; the full update timeline is below.
Affected components
3rd Party Services
Update timeline
- identified Jul 13, 2025, 03:37 PM UTC
Our live chat support is currently down due to a 3rd party issue. Our phone support lines and social support are fully operational. Thank you for your patience, we apologize for the inconvenience.
- resolved Jul 14, 2025, 12:19 PM UTC
All services are running normally.