Protime Outage History
Protime is up right nowPingoru has recorded 59 incidents for Protime: 57 in the last 12 months and 25 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 2 | 5 of 744 (1%) |
| June 2026 | 3 | 33 of 720 (5%) |
| July 2026 | 4 | 11 of 744 (1%) |
| August 2026 | 9 | 75 of 744 (10%) |
| September 2026 | 7 | 38 of 720 (5%) |
| October 2026 | 11 | 432 of 744 (58%) |
| November 2026 | 0 | 0 of 106 (0%) |
Incidents, newest first
Notice October 29, 2026 Anomalies in Myprotime 1d myProtime
Started Oct 29, 2026, 01:09 PM UTC· resolved Oct 30, 2026, 01:14 PM UTC
- investigating Oct 29, 2026, 01:09 PM UTC
We have received reports of anomalies in MyProtime, including some incorrect alerts . Our team is currently investigating the issue, and we sincerely apologize for the inconvenience.
- monitoring Oct 29, 2026, 01:39 PM UTC
The issue has been resolved. However, there is currently a backlog of alerts waiting to be processed. This backlog will be processed automatically over the coming hours, after which the remaining incorrect alerts should be cleared.
- resolved Oct 30, 2026, 01:14 PM UTC
This incident has been resolved.
Minor October 29, 2026 Possible Issues Accessing Protime Applications 5h 18m ProTime, ProTeam, Export, Import and 6 more
Started Oct 29, 2026, 08:23 AM UTC· resolved Oct 29, 2026, 01:42 PM UTC
- investigating Oct 29, 2026, 08:23 AM UTC
We are currently investigating reports of customers experiencing blank screens or delays when opening Protime applications. We understand the inconvenience this may cause. In most cases, allowing the session additional time to load should allow the application to open successfully. Fully logging out and signing back in may also help resolve the issue. Our teams are actively investigating the issue.
- identified Oct 29, 2026, 09:18 AM UTC
We have identified the issue and will be applying a fix shortly. In the meantime, the situation has improved, although some customers may still experience issues. If you encounter a blank screen or delays, please fully log out and sign back in, which should serve as a temporary workaround. We apologize for the inconvenience and appreciate your patience.
- monitoring Oct 29, 2026, 10:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2026, 01:42 PM UTC
This incident has been resolved.
Critical October 21, 2026 myProtime Visitors Temporarily Unavailable Due to Security Measures 1d 2h ProVisit
Started Oct 21, 2026, 02:13 PM UTC· resolved Oct 22, 2026, 04:39 PM UTC
- investigating Oct 21, 2026, 02:13 PM UTC
To maintain the security of our environment, we have temporarily suspended access to the myProtime Visit Application following the discovery of a PHP vulnerability that requires immediate remediation. Our technical teams are currently applying the necessary patch and conducting verification testing. We will bring the application back online as soon as we can do so securely. We understand this may impact your operations and appreciate your patience while we work to resolve the issue as quickly as possible.
- identified Oct 22, 2026, 08:10 AM UTC
Our technical teams are currently evaluating the best solution and applying the necessary security patch. Verification testing is also being carried out to ensure the application can be restored securely. MyProtime Visitors will be brought back online as soon as it is safe to do so.
- resolved Oct 22, 2026, 04:39 PM UTC
We are pleased to inform you that the maintenance activities related to the recently disclosed PHP vulnerability have been successfully completed. The affected systems have been updated with the security patch released by the PHP maintainers, and the necessary validation and testing activities have been performed. Based on these results, we can confirm that the myProtime Visitors application is fully operational and available again. To ensure the application loads correctly, you may need to refresh or restart the device on which myProtime Visitors is running, such as a tablet, kiosk, or PC. As previously communicated, we have not identified any evidence that this vulnerability was exploited within Protime's environment, nor do we have any indication that customer data was impacted. We would like to thank you for your patience and understanding while we implemented these precautionary security measures. Should you have any questions, please do not hesitate to contact us.
Minor October 20, 2026 Possible Issues Accessing Protime Applications 6d 5h ProTime, ProTeam, Export, Import and 6 more
Started Oct 20, 2026, 08:20 AM UTC· resolved Oct 26, 2026, 01:46 PM UTC
- investigating Oct 20, 2026, 08:20 AM UTC
We are currently investigating reports of customers experiencing blank screens or delays when opening Protime applications. We understand the inconvenience this may cause. In most cases, waiting for the session to complete should allow the application to open successfully, although this may take longer than usual. Our teams are actively investigating the issue.
- investigating Oct 20, 2026, 11:32 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 05:18 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 06:53 AM UTC
A temporary workaround is currently in place to mitigate the impact. Our teams continue to investigate the issue while working towards a permanent solution.
- resolved Oct 26, 2026, 01:46 PM UTC
This incident has been resolved.
Minor October 16, 2026 sFTP connections issues 3h 43m ProTime
Started Oct 16, 2026, 06:41 AM UTC· resolved Oct 16, 2026, 10:24 AM UTC
- investigating Oct 16, 2026, 06:41 AM UTC
We are currently investigating an issue regarding sFTP connections issues.
- identified Oct 16, 2026, 06:52 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 16, 2026, 06:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2026, 10:24 AM UTC
This incident has been resolved.
Minor October 15, 2026 Possible Calculation Issues in Protime Premium 1h 3m ProTime
Started Oct 15, 2026, 09:46 AM UTC· resolved Oct 15, 2026, 10:50 AM UTC
- investigating Oct 15, 2026, 09:46 AM UTC
We are currently investigating this issue.
- monitoring Oct 15, 2026, 09:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2026, 10:50 AM UTC
This incident has been resolved.
Major October 13, 2026 Possible Issues Accessing Protime Applications 1h 18m ProTime, ProTeam, Export, Import and 6 more
Started Oct 13, 2026, 06:51 AM UTC· resolved Oct 13, 2026, 08:09 AM UTC
- investigating Oct 13, 2026, 06:51 AM UTC
We are currently investigating reports of users experiencing difficulties opening Protime applications. Users may encounter issues accessing the platform or experience unexpected errors during startup. Our teams are actively investigating the situation and working to identify the root cause. Further updates will be provided as soon as more information becomes available.
- identified Oct 13, 2026, 07:27 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2026, 07:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2026, 08:09 AM UTC
This incident has been resolved.
Minor October 7, 2026 White screen on GT10 when accessing MyProtime 3h 29m Time Terminals
Started Oct 07, 2026, 09:19 AM UTC· resolved Oct 07, 2026, 12:49 PM UTC
- identified Oct 07, 2026, 09:19 AM UTC
We are aware of an issue where some end users may encounter a white screen when attempting to access MyProtime via a GT10 device. Our teams are currently investigating the root cause and working towards a resolution. We apologize for any inconvenience this may cause and will provide further updates as soon as more information becomes available.
- monitoring Oct 07, 2026, 12:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 12:49 PM UTC
This incident has been resolved.
Notice October 6, 2026 Protime planning flex unavailable –
Started Oct 06, 2026, 11:30 PM UTC· resolved Oct 06, 2026, 11:30 PM UTC
- resolved Oct 06, 2026, 11:30 PM UTC
Update: Resolved We are aware of an issue causing MyProtime Planning Flex to be unavailable. Our teams are actively investigating the cause and working to restore the service as quickly as possible. We will provide further updates as soon as more information becomes available.
Minor October 1, 2026 Delayed Processing of Bookings 20h 41m ProTime, myProtime
Started Oct 01, 2026, 10:19 AM UTC· resolved Oct 02, 2026, 07:01 AM UTC
- investigating Oct 01, 2026, 10:19 AM UTC
We received reports that bookings submitted since yesterday evening have not yet been processed. Our teams are actively investigating the issue and working with the highest priority to identify the cause and restore normal processing. We apologize for the inconvenience and will provide further updates as more information becomes available.
- identified Oct 01, 2026, 12:26 PM UTC
We have identified the root cause of the issue, and our teams are actively processing the backlog of access and clocking bookings. Please rest assured that no data has been lost. We are working to restore normal processing as quickly as possible and will continue to provide updates as progress is made.
- monitoring Oct 02, 2026, 05:15 AM UTC
The issue has been resolved, and all booking types are now being synchronized successfully. No customer action is required.
- resolved Oct 02, 2026, 07:01 AM UTC
This incident has been resolved.
Notice October 1, 2026 Automatic Processing Delays During Overnight Hours 1h 39m ProTime, Export, Import
Started Oct 01, 2026, 07:33 AM UTC· resolved Oct 01, 2026, 09:13 AM UTC
- monitoring Oct 01, 2026, 07:33 AM UTC
Due to a technical issue, automatic processes such as exports and imports were not executed between 00:00 and 02:00 CET overnight. Our teams are currently working to restore and reprocess the affected transactions. We will provide further updates as more information becomes available.
- resolved Oct 01, 2026, 09:13 AM UTC
This incident has been resolved.
Major September 30, 2026 Partial Service Disruption –
Started Sep 30, 2026, 09:00 PM UTC· resolved Sep 30, 2026, 09:00 PM UTC
- resolved Sep 30, 2026, 09:00 PM UTC
We experienced an issue with our servers that resulted in a partial outage affecting our services. The issue is now resolved.
Minor September 30, 2026 Information regarding warnings in Protime 11d 17h ProTime, ProTeam, Export, Import and 6 more
Started Sep 30, 2026, 01:31 PM UTC· resolved Oct 12, 2026, 07:12 AM UTC
- investigating Sep 30, 2026, 01:31 PM UTC
Dear Customer, We would like to inform you that we are currently experiencing technical issues affecting the Protime Premium application. As a result, some users may notice temporary performance degradation or encounter error messages such as: - Connection Error [0x0204] - The connection was terminated due to a network error - Out of memory exception - Connection error [0x4100000F] - The remote computer has ended the connection. - ctfmon.exe - System Error: The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application. - Connection Error: [0x0108] - The machine might be too busy to accept new connections or network problems are preventing your connection. Please try connecting again later. - Possible infinite loading behavior once logged in Our technical teams are actively investigating this issue and are working closely with our partners to identify a permanent solution. Despite several days of intensive analysis and troubleshooting, the root cause has not yet been fully resolved. We believe it is important to communicate transparently and keep you informed of the situation. We understand that these disruptions can be frustrating and sincerely apologize for the inconvenience. Please be assured that resolving this issue remains our highest priority. As a temporary workaround, logging out of the application and signing in again may help alleviate the issue in some cases. We will continue to provide updates through our status page, which you can follow here: Protime Status Page. Thank you for your patience and understanding. Kind regards, The Protime Team
- investigating Oct 06, 2026, 11:38 AM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2026, 08:00 AM UTC
We have successfully identified the root cause and implemented a workaround that significantly reduces the impact of the issue. Since deploying this mitigation, we have observed a noticeable improvement in service stability, and the majority of users should experience normal platform behavior again. Our technical teams continue to closely monitor the environment and are working hard to implement a permanent solution. If you encounter the issue again, please completely log out of the application and then log back in. In most cases, this resolves the problem immediately and allows you to continue working normally. We understand the inconvenience this may have caused and would like to thank you for your patience and understanding while we work through this issue. We remain committed to restoring full service reliability and will continue to provide updates as further progress is made.
- identified Oct 07, 2026, 09:13 AM UTC
We continue to investigate the login and performance issues affecting the Protime applications. While we have seen improvements compared to earlier this week, a number of users may still experience slow performance, connection warnings, or intermittent login issues. As previously communicated, logging out completely and then logging back in may help alleviate the issue for some users. Our teams are currently coordinating efforts to implement a permanent solution as quickly as possible. Due to the complexity and scale of the required changes, this involves significant work across multiple teams. We are doing everything possible to resolve the issue as soon as possible while ensuring service stability. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work towards a full resolution.
- monitoring Oct 08, 2026, 05:50 AM UTC
We have implemented a fix, and the issue should now be resolved for all affected users. Our monitoring indicates that services are operating normally again, and we have not observed any further widespread impact. As a precaution, our teams continue to closely monitor the platform and system performance to ensure ongoing stability. We will keep this incident under observation for the time being and will provide further updates if necessary. Thank you for your patience and understanding while we worked to resolve this issue.
- resolved Oct 12, 2026, 07:12 AM UTC
This incident has been resolved.
Critical September 29, 2026 Pronet access / connection issues 2h 15m ProNet
Started Sep 29, 2026, 11:32 AM UTC· resolved Sep 29, 2026, 01:47 PM UTC
- investigating Sep 29, 2026, 11:32 AM UTC
We are currently investigating this issue.
- identified Sep 29, 2026, 12:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 29, 2026, 01:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2026, 01:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 29, 2026, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 01:47 PM UTC
This incident has now been resolved. Please log out of the Protime Suite completely and log back in to ensure the fix is applied.
Minor September 25, 2026 myProtime possible "oops" error for some customers –
Started Sep 25, 2026, 06:00 AM UTC· resolved Sep 25, 2026, 06:00 AM UTC
- resolved Sep 25, 2026, 06:00 AM UTC
The incidend has been resolved.
Minor September 16, 2026 Possible "oops" page when trying to access myProtime files 2h 42m myProtime
Started Sep 16, 2026, 06:47 AM UTC· resolved Sep 16, 2026, 09:30 AM UTC
- investigating Sep 16, 2026, 06:47 AM UTC
We are currently investigating this issue.
- identified Sep 16, 2026, 09:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2026, 09:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 09:30 AM UTC
This incident has been resolved.
Minor September 3, 2026 Possible issue with time clockings being denied 22h 34m ProTime, Time Terminals
Started Sep 03, 2026, 12:47 PM UTC· resolved Sep 04, 2026, 11:22 AM UTC
- investigating Sep 03, 2026, 12:47 PM UTC
We are currently investigating an issue where time clockings are being denied when no terminal group is linked. As a result, the affected time clockings appear in Protime Premium day detail with a Denied status. We are actively investigating the root cause and will provide an update on this status page as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience while we work on a permanent solution.
- investigating Sep 03, 2026, 02:10 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2026, 03:22 PM UTC
We have identified an issue in the new terminal application version(IT11 and IT51) that may cause employees without a configured terminal group in Protime Premium to receive denied time registrations. The impact is currently assessed as very limited. Our teams will now remotely revert the affected terminals to a previous application version. No action is needed from the customer side. We sincerely apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
- identified Sep 03, 2026, 03:28 PM UTC
Our teams will now remotely revert the affected terminals to a previous application version. No action is needed from the customer side.
- identified Sep 04, 2026, 06:34 AM UTC
Our teams are currently working closely with our partners to determine the best possible solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve the issue.
- monitoring Sep 04, 2026, 11:20 AM UTC
A fix has been implemented on the affected terminals. Regarding the denied clockings, we will contact the impacted customers and provide guidance on how to correct these entries. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Sep 04, 2026, 11:22 AM UTC
This incident has been resolved.
Notice September 1, 2026 Potential Notification Issues in myProtime 2h 7m myProtime
Started Sep 01, 2026, 09:00 AM UTC· resolved Sep 01, 2026, 11:08 AM UTC
- investigating Sep 01, 2026, 09:00 AM UTC
Potential Disruption Impacting myProtime Notifications and Email Delivery of Notifications. This does not impact the requests itselfs , only the notifications.
- resolved Sep 01, 2026, 11:08 AM UTC
After further investigation we can confirm there was no customer impact, we apologize for the inconvenience.
Minor August 25, 2026 “Oops” error when opening attachments in myProtime 21h 40m myProtime
Started Aug 25, 2026, 03:14 PM UTC· resolved Aug 26, 2026, 12:54 PM UTC
- investigating Aug 25, 2026, 03:14 PM UTC
We are currently investigating that some customers are unable to open attachments in myProtime. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.
- identified Aug 26, 2026, 05:09 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 26, 2026, 05:10 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 26, 2026, 11:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 12:54 PM UTC
This incident has been resolved.
Major August 20, 2026 Protime - error when editing employee file 1h 33m ProTime
Started Aug 20, 2026, 01:37 PM UTC· resolved Aug 20, 2026, 03:10 PM UTC
- investigating Aug 20, 2026, 01:37 PM UTC
We are currently investigating an intermittent issue that may cause unexpected errors when when adjusting employee files on Protime. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.
- identified Aug 20, 2026, 02:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2026, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 03:10 PM UTC
This incident has been resolved.
Minor August 20, 2026 ProSynergy access issue 1h 7m ProTime
Started Aug 20, 2026, 01:32 PM UTC· resolved Aug 20, 2026, 02:40 PM UTC
- investigating Aug 20, 2026, 01:32 PM UTC
We are currently investigating an issue stopping users from accessing the ProSynergy application. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.
- identified Aug 20, 2026, 01:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2026, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 02:40 PM UTC
This incident has been resolved.
Major August 18, 2026 Protime Premium and myProtime general issue 1h 16m ProTime, myProtime, ProTeam, Export and 3 more
Started Aug 18, 2026, 09:44 AM UTC· resolved Aug 18, 2026, 11:00 AM UTC
- investigating Aug 18, 2026, 09:44 AM UTC
We are currently investigating an issue affecting myProtime and Protime Premium . Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.
- identified Aug 18, 2026, 10:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 10:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 11:00 AM UTC
This incident has been resolved.
Minor August 13, 2026 Protime Premium application errors / crashes 4h 59m ProTime, ProTeam, Export, Import and 5 more
Started Aug 13, 2026, 08:30 AM UTC· resolved Aug 13, 2026, 01:30 PM UTC
- investigating Aug 13, 2026, 08:30 AM UTC
We are currently investigating an intermittent issue that may cause the application to crash unexpectedly for some users. The issue does not affect all users and may occur randomly, which makes it more difficult to predict or reproduce consistently. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.
- identified Aug 13, 2026, 12:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2026, 12:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 01:30 PM UTC
This incident has been resolved.
Major August 12, 2026 Protime Premium and myProtime performances issues 4h 6m ProTime, myProtime, ProTeam, Export and 6 more
Started Aug 12, 2026, 01:13 PM UTC· resolved Aug 12, 2026, 05:20 PM UTC
- investigating Aug 12, 2026, 01:13 PM UTC
We are currently investigating this issue.
- investigating Aug 12, 2026, 01:17 PM UTC
We are continuing to investigate this issue.
- resolved Aug 12, 2026, 05:20 PM UTC
This incident has been resolved.
Minor August 11, 2026 Issue with Protime and Export 1d 20h ProTime, Export
Started Aug 11, 2026, 04:07 PM UTC· resolved Aug 13, 2026, 01:00 PM UTC
- investigating Aug 11, 2026, 04:07 PM UTC
Users may experience error during the use of Protime Premium and Export. Our teams are actively working to resolve this issue and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available.
- identified Aug 12, 2026, 02:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2026, 12:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 01:00 PM UTC
This incident has been resolved.