There were 10 Protime outages since February 10, 2026 totaling 200h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our DEV teams are currently looking into the translation issue. We apologize for this inconvenience.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Connection issues affecting some customers on specific databases.
We are currently investigating an issue where clockings from terminals are not being registered. Our teams are actively working on this. We apologize for the inconvenience.
We are working with our partner to identify the root cause. Based on our initial investigation, we do not expect any data loss. This will be fully confirmed once the issue has been identified and resolved.
We have received confirmation from our partner that the issue has been resolved. All clockings will be automatically forwarded to Protime Premium; however, this process may take some time to fully complete. We kindly ask for your patience and apologize for the inconvenience. We will continue to closely monitor the situation.
All clockings should now be visible in Protime Premium, and the service is fully operational again. We would like to thank you for your patience and apologize for the inconvenience caused.
We are currently investigating this issue.
Dear user, We are currently experiencing an issue with work calendars. To resolve this, Please restart the Protime application. Affected customers will receive communication via their Premium session.
Work calendars are functioning normally again. For some customers, there may be missing data since the beginning of the incident. We are currently investigating this and working on a resolution. If any action is required from your side, you will receive direct communication from us. If you do not receive further communication, either you are not impacted or the issue will be resolved automatically. We apologize for the inconvenience this issue may have caused.
This incident has been resolved.
We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.
The Hub is available again, but performance is still slow. We are currently investigating/Monitoring the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing issues with clocking in myProtime. The root cause has been identified, and we are already implementing the fix. We apologize for this.
A fix has been implemented, we are currently monitoring the issue.
This incident has been resolved.
We are currently experiencing an issue with the import module where newly added employees are imported with missing data (e.g., personalia files) or are created multiple times instead of once. Our teams are investigating the root cause.
We are continuing to investigate this issue.
We are receiving additional reports of issues with the import function. To avoid incorrect or incomplete data being created, we will temporarily disable imports until the issue is resolved. We apologize for the inconvenience.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
The issue has been resolved. Please log out, fully close your browser, and reopen your session to ensure the import function works as expected. We sincerely apologize for the inconvenience.
We are currently investigating an error that some users are encountering when using the import/Export module.
We are continuing to investigate this issue.
We got confirmation that Export module is also impacted.
We have identified the issue and are currently working on a hotfix.
We have implemented the fix for the import module. The export module is still affected, but only for automatic exports.
We fixed the issue for the export.
We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.
The Hub is available again, but performing slowly. We are currently investigating.
This incident has been resolved.
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