Protime Outage History

We are currently experiencing a general issue with the visitor access control system. QR codes and visitor PIN codes that are generated are not granting access on our access control systems as expected. Our team is actively investigating the problem and working to resolve it as quickly as possible.

Our teams have narrowed down the source of the issue and continue to work on a resolution with the highest priority. We understand the impact of this ongoing disruption and will provide further updates as soon as more information becomes available.

We are aware that some users are experiencing slowness or issues with clockings not being processed. This problem is currently affecting only a small portion of our users. Our teams are actively investigating the root cause. We sincerely apologize for the inconvenience.

We are continuing to investigate this issue.

You may encounter an error when trying to access the password reset page. We are currently investigating the issue.

Following a recent Windows update, we are aware of an issue in Microsoft Edge that may prevent Excel files from opening when downloaded from myProtime. This issue is caused by Microsoft Edge and is not related to Protime. However we are checking what we can do on our end to mitigate this. Workarounds: - Open the file using Google Chrome or Mozilla Firefox - Use an InPrivate (incognito) window in Microsoft Edge - Re-run the export after changing the file extension from .xlsm to .xls - If the issue persists, please contact your internal IT department to review local security settings (firewall, GPOs, etc.) We apologize for the inconvenience and will continue to monitor the situation. Thank you for your understanding.

Our DEV teams are currently looking into the translation issue. We apologize for this inconvenience.

We are currently investigating this issue.

We are currently investigating an issue where clockings from terminals are not being registered. Our teams are actively working on this. We apologize for the inconvenience.

We are working with our partner to identify the root cause. Based on our initial investigation, we do not expect any data loss. This will be fully confirmed once the issue has been identified and resolved.

We are currently investigating this issue.

We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.

We are currently experiencing an issue with the import module where newly added employees are imported with missing data (e.g., personalia files) or are created multiple times instead of once. Our teams are investigating the root cause.

We are continuing to investigate this issue.

We are receiving additional reports of issues with the import function. To avoid incorrect or incomplete data being created, we will temporarily disable imports until the issue is resolved. We apologize for the inconvenience.

We are continuing to investigate this issue.

We are currently investigating an error that some users are encountering when using the import/Export module.

We are continuing to investigate this issue.

We got confirmation that Export module is also impacted.

We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.

We have received reports of anomalies in MyProtime, including some incorrect alerts. For most customers there is no impact, but we do see an increase in customer reports. Our team is currently investigating the issue, and we sincerely apologize for the inconvenience.

We are currently experiencing issues affecting calculations, absence requests, Premium synchronization, and occasional “Access Denied” errors in ProVisit. Our team is actively working on a fix, and we sincerely apologize for the inconvenience.

We’ve identified a potential error when modifying entitlements in Protime. This is related to last night’s SaaS upgrade. Our teams are working on a hotfix to resolve the issue as soon as possible. We sincerely apologize for the inconvenience.

We are currently experiencing issues with connecting to and accessing sandboxes. Our engineers are actively investigating the problem.

We are currently experiencing connection issues and are identifying the root cause of the problem with our provider. Our engineering team is investigating the problem and working on a solution. We will keep you posted on the status as soon as we have an update.

At this moment we encounter general connection issues for Premium and myProtime. Our datacenter engineers are working on it to have this fixed as soon as possible.

We are currently experiencing delays in clockings across the system. Clocking data might not appear immediately in the system. All clockings will be processed once the issue is resolved.

We found this issue and it's resolved, the disruption was limited.

We are currently experiencing delays in processing clocking requests. Our team is actively investigating the issue and working to resolve it as quickly as possible. Further updates will follow.

We are currently experiencing an incident affecting multiple functionalities in the Visit application: Email Delivery: Visitors and hosts are not receiving emails. Access Control: The automatic validation of visitor access is not working, and manual validation attempts are also failing. Badge Printing: Some entry points encounter a 500 Internal Server Error during the final stage of the registration process, preventing badge printing. Resolution: Problem with Sendgrid mailing, where also Access got stuck. Resolved issue with our third party vendor. Our team is actively investigating the issue and working to restore full functionality as soon as possible. We will provide an update as soon as we have more information. Thank you for your patience.