Protime incident

Pronet access / connection issues

Critical Resolved View vendor source →

Protime experienced a critical incident on September 29, 2026 affecting ProNet, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 11:32 AM UTC
Resolved
Sep 29, 2026, 01:47 PM UTC
Duration
2h 15m
Detected by Pingoru
Sep 29, 2026, 11:32 AM UTC

Affected components

ProNet

Update timeline

  1. investigating Sep 29, 2026, 11:32 AM UTC

    We are currently investigating this issue.

  2. identified Sep 29, 2026, 12:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 29, 2026, 01:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 29, 2026, 01:14 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 29, 2026, 01:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 29, 2026, 01:47 PM UTC

    This incident has now been resolved. Please log out of the Protime Suite completely and log back in to ensure the fix is applied.