Protime incident
Possible issue with time clockings being denied
Protime experienced a minor incident on September 3, 2026 affecting ProTime and Time Terminals, lasting 22h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 12:47 PM UTC
We are currently investigating an issue where time clockings are being denied when no terminal group is linked. we apologize for the inconvenience.
- investigating Sep 03, 2026, 02:10 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2026, 03:22 PM UTC
We have identified an issue in the new terminal application version(IT11 and IT51) that may cause employees without a configured terminal group in Protime Premium to receive denied time registrations. The impact is currently assessed as very limited. Our teams will now remotely revert the affected terminals to a previous application version. No action is needed from the customer side. We will provide a further update on 04/09/2026. We sincerely apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
- identified Sep 03, 2026, 03:28 PM UTC
Our teams will now remotely revert the affected terminals to a previous application version. No action is needed from the customer side.
- identified Sep 04, 2026, 06:34 AM UTC
Our teams are currently working closely with our partners to determine the best possible solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve the issue.
- monitoring Sep 04, 2026, 11:20 AM UTC
A fix has been implemented on the affected terminals. Regarding the denied clockings, we will contact the impacted customers and provide guidance on how to correct these entries. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Sep 04, 2026, 11:22 AM UTC
This incident has been resolved.