Protime incident

Possible Issues Accessing Protime Applications

Major Ongoing View vendor source →

Protime is currently experiencing a major incident affecting ProTime and ProTeam and 1 more component, which began 1d ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 08:20 AM UTC
Resolved
Ongoing
Duration
● 1d 9h
Detected by Pingoru
Oct 20, 2026, 08:20 AM UTC

Affected components

ProTimeProTeamExportImportYeartoolProNetProMobileProVisitUserProvisioningProSynergy

Update timeline

  1. investigating Oct 20, 2026, 08:20 AM UTC

    We are currently investigating reports of customers experiencing blank screens or delays when opening Protime applications. We understand the inconvenience this may cause. In most cases, waiting for the session to complete should allow the application to open successfully, although this may take longer than usual. Our teams are actively investigating the issue.

  2. investigating Oct 20, 2026, 11:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 21, 2026, 05:18 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 21, 2026, 06:53 AM UTC

    A temporary workaround is currently in place to mitigate the impact. Our teams continue to investigate the issue while working towards a permanent solution.