Protime experienced a major incident on October 13, 2026 affecting ProTime and ProTeam and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
ProTimeProTeamExportImportYeartoolProNetProMobileProVisitUserProvisioningProSynergy
Update timeline
- investigating Oct 13, 2026, 06:51 AM UTC
We are currently investigating reports of users experiencing difficulties opening Protime applications. Users may encounter issues accessing the platform or experience unexpected errors during startup. Our teams are actively investigating the situation and working to identify the root cause. Further updates will be provided as soon as more information becomes available.
- identified Oct 13, 2026, 07:27 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2026, 07:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2026, 08:09 AM UTC
This incident has been resolved.