Protime experienced a minor incident on October 7, 2026 affecting Time Terminals, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Time Terminals
Update timeline
- identified Oct 07, 2026, 09:19 AM UTC
We are aware of an issue where some end users may encounter a white screen when attempting to access MyProtime via a GT10 device. Our teams are currently investigating the root cause and working towards a resolution. We apologize for any inconvenience this may cause and will provide further updates as soon as more information becomes available.
- monitoring Oct 07, 2026, 12:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 12:49 PM UTC
This incident has been resolved.