Protime experienced a minor incident on October 1, 2026 affecting ProTime and myProtime, lasting 20h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 10:19 AM UTC
We received reports that bookings submitted since yesterday evening have not yet been processed. Our teams are actively investigating the issue and working with the highest priority to identify the cause and restore normal processing. We apologize for the inconvenience and will provide further updates as more information becomes available.
- identified Oct 01, 2026, 12:26 PM UTC
We have identified the root cause of the issue, and our teams are actively processing the backlog of access and clocking bookings. Please rest assured that no data has been lost. We are working to restore normal processing as quickly as possible and will continue to provide updates as progress is made.
- monitoring Oct 02, 2026, 05:15 AM UTC
The issue has been resolved, and all booking types are now being synchronized successfully. No customer action is required.
- resolved Oct 02, 2026, 07:01 AM UTC
This incident has been resolved.