ProPay Outage History
ProPay is up right nowPingoru has recorded 50 incidents for ProPay: 31 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 36 of 720 (5%) |
| May 2026 | 3 | 88 of 744 (12%) |
| June 2026 | 2 | 24 of 720 (3%) |
| July 2026 | 2 | 69 of 744 (9%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 2 | 44 of 571 (8%) |
Incidents, newest first
Notice October 22, 2026 Transaction Refund Issue - 10/7/26 – Direct Credit Card and ACH Processing
Started Oct 22, 2026, 04:28 PM UTC· resolved Oct 22, 2026, 04:28 PM UTC
- resolved Oct 22, 2026, 04:28 PM UTC
We have been made aware that there was an issue in processing some refunds that were initiated 10/7/26. We have identified and resubmitted all the transactions which did not refund successfully, and our SPM team will be in contact with partners with any affected merchants, with specific transaction information.
Notice October 5, 2026 ProPay Database Maintenance 1:00 AM MDT to 5:30 AM MDT 1d 19h Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers, xfer.propay.com - SFTP Reports
Started Oct 05, 2026, 05:37 PM UTC· resolved Oct 07, 2026, 01:12 PM UTC
- investigating Oct 05, 2026, 05:37 PM UTC
At 1:00 a.m. (MDT) on Wednesday, October 7th, 2026, the database system will undergo maintenance. Reporting will unfortunately be delayed due to the maintenance. We do not expect the delay to be more than a few hours.
- resolved Oct 07, 2026, 01:12 PM UTC
Maintenance is completed.
Notice September 17, 2026 ProPay Funding Delay Issue 28m Direct Credit Card and ACH Processing, Bank Transfers
Started Sep 17, 2026, 09:22 PM UTC· resolved Sep 17, 2026, 09:50 PM UTC
- investigating Sep 17, 2026, 09:22 PM UTC
We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.
- monitoring Sep 17, 2026, 09:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 09:50 PM UTC
This incident has been resolved.
Notice July 14, 2026 ProPay Monthly Database Maintenance Reminder for July 2026 3h 16m Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers, xfer.propay.com - SFTP Reports
Started Jul 14, 2026, 04:18 PM UTC· resolved Jul 14, 2026, 07:34 PM UTC
- investigating Jul 14, 2026, 04:18 PM UTC
At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Notice July 10, 2026 GPAPI - ProPay Integration TEST Environment 2d 18h
Started Jul 10, 2026, 08:35 PM UTC· resolved Jul 13, 2026, 02:41 PM UTC
- identified Jul 10, 2026, 08:35 PM UTC
We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.
- resolved Jul 13, 2026, 02:41 PM UTC
This incident has been resolved.
Notice June 16, 2026 AMEX Processing and AMEX Account Requirements Update – Direct Credit Card and ACH Processing, Regulatory Updates
Started Jun 16, 2026, 03:52 PM UTC· resolved Jun 16, 2026, 03:52 PM UTC
- resolved Jun 16, 2026, 03:52 PM UTC
Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons: *Requirement: American Express requires that any merchant processing American Express transactions must be boarding at American Express. Before changes made on May 28 AMEX allowed merchants transactions to process without registration. *After Changes: New merchants: American Express will allow transactions to process for 10 days, after the 10 days merchants will start receiving declines on transactions. Existing merchants: Any merchant that did not get boarded with American Express will start receiving declines on transactions. AMEX current issues: Compliance was working on a project to identify accounts who processed AMEX transactions that did not meet the new AMEX data requirements. In essence, we made changes to accounts and inadvertently changed the data on incorrect accounts by accident, in an effort to get the accounts in compliance for AMEX. The data has since been corrected. Below fields need to be added via TT 42, for any account that is not able to process AMEX transactions: Required AMEX fields: Account ID Business Legal Name Doing Business As (DBA) Name Business Address Business email address Business City Region Business Postal Code Business Country Code Currency Code Merchant Category Code (MCC) Authorized Signer First Name Authorized Signer Last Name Authorized Signer Country Code Any account that does not meet these new requirements, will see that their processing has been disabled by AMEX.
Notice June 12, 2026 Incorrect Account Name Display Issue 4h 43m
Started Jun 12, 2026, 08:55 PM UTC· resolved Jun 13, 2026, 01:39 AM UTC
- investigating Jun 12, 2026, 08:55 PM UTC
We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.
- resolved Jun 13, 2026, 01:39 AM UTC
This incident has been resolved.
Notice May 29, 2026 Propay Partner Portal Issue 2d 23h Websites, Mobile, and Card Readers
Started May 29, 2026, 07:37 PM UTC· resolved Jun 01, 2026, 07:16 PM UTC
- investigating May 29, 2026, 07:37 PM UTC
We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.
- monitoring May 30, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 07:16 PM UTC
This incident has been resolved.
Notice May 29, 2026 ProPay System Processing Issue 3h 15m Direct Credit Card and ACH Processing
Started May 29, 2026, 02:27 PM UTC· resolved May 29, 2026, 05:43 PM UTC
- investigating May 29, 2026, 02:27 PM UTC
We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.
- monitoring May 29, 2026, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 05:43 PM UTC
This incident has been resolved, with traffic normalizing effective 10:45am MT.
Notice May 12, 2026 ProPay Monthly Database Maintenance Reminder for May 2026 16h 43m Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers, xfer.propay.com - SFTP Reports
Started May 12, 2026, 09:09 PM UTC· resolved May 13, 2026, 01:52 PM UTC
- investigating May 12, 2026, 09:09 PM UTC
At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.
- resolved May 13, 2026, 01:52 PM UTC
This incident has been resolved.
Notice April 30, 2026 Chargeback Issue 22h 53m Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers, Payment Facilitation - Global Payments API (GP API), Payment Facilitation - Cayan Genius
Started Apr 30, 2026, 05:08 PM UTC· resolved May 01, 2026, 04:02 PM UTC
- investigating Apr 30, 2026, 05:08 PM UTC
We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.
- resolved May 01, 2026, 04:02 PM UTC
This incident has been resolved.
Notice April 22, 2026 ProPay Reports Issue 7h 58m xfer.propay.com - SFTP Reports
Started Apr 22, 2026, 01:12 PM UTC· resolved Apr 22, 2026, 09:10 PM UTC
- investigating Apr 22, 2026, 01:12 PM UTC
We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.
- identified Apr 22, 2026, 09:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2026, 09:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 09:10 PM UTC
This incident has been resolved.
Notice April 15, 2026 ProPay Integration TEST Environment 21h 33m
Started Apr 15, 2026, 09:26 PM UTC· resolved Apr 16, 2026, 07:00 PM UTC
- investigating Apr 15, 2026, 09:26 PM UTC
We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.
- identified Apr 16, 2026, 02:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 16, 2026, 07:00 PM UTC
This incident has been resolved.
Minor April 15, 2026 Intermittent VISA Direct Flash Funds Failures for Select Mastercard Transactions –
Started Apr 15, 2026, 01:00 PM UTC· resolved Apr 15, 2026, 01:00 PM UTC
- resolved Apr 21, 2026, 05:57 PM UTC
We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.
Notice March 30, 2026 GP API Boarding Interruptions 22h 50m Payment Facilitation - Global Payments API (GP API)
Started Mar 30, 2026, 04:13 PM UTC· resolved Mar 31, 2026, 03:03 PM UTC
- identified Mar 30, 2026, 04:13 PM UTC
We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.
- monitoring Mar 30, 2026, 09:50 PM UTC
Our teams have located the cause of the issue and will be implementing a fix overnight to address it.
- resolved Mar 31, 2026, 03:03 PM UTC
This incident has been resolved as of March 30 at 11pmMT/1amET.
Notice February 13, 2026 ProPay Reports Issue - Sweep Reports 2h 26m xfer.propay.com - SFTP Reports
Started Feb 13, 2026, 01:46 AM UTC· resolved Feb 13, 2026, 04:13 AM UTC
- investigating Feb 13, 2026, 01:46 AM UTC
We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.
- identified Feb 13, 2026, 02:55 AM UTC
Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.
- monitoring Feb 13, 2026, 04:02 AM UTC
Delayed reports are now delivering.
- resolved Feb 13, 2026, 04:13 AM UTC
Reports should be delivered now. Please contact Partner Support for any remaining missing reports.
Notice January 6, 2026 Gross Billing Reports - Partly Delayed 19h 37m Direct Credit Card and ACH Processing
Started Jan 06, 2026, 09:01 PM UTC· resolved Jan 07, 2026, 04:38 PM UTC
- identified Jan 06, 2026, 09:01 PM UTC
We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.
- monitoring Jan 07, 2026, 12:24 AM UTC
We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.
- resolved Jan 07, 2026, 04:38 PM UTC
We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.
Notice December 1, 2025 ProPay System Processing Issue - Canadian Accounts 1h 5m Direct Credit Card and ACH Processing
Started Dec 01, 2025, 05:10 PM UTC· resolved Dec 01, 2025, 06:16 PM UTC
- investigating Dec 01, 2025, 05:10 PM UTC
We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.
- resolved Dec 01, 2025, 06:16 PM UTC
This incident has been resolved.
Notice November 20, 2025 ProPay Integration TEST Environment Maintenance 41m
Started Nov 20, 2025, 05:09 PM UTC· resolved Nov 20, 2025, 05:50 PM UTC
- investigating Nov 20, 2025, 05:09 PM UTC
ProPay will perform an update on the Integration TEST environment between 10:00 AM and 11:00 Mountain Time today. All services and sites may be unavailable during this timeframe.
- resolved Nov 20, 2025, 05:50 PM UTC
The testing is completed.
Notice November 18, 2025 ProPay Feature Issue - 44m Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers
Started Nov 18, 2025, 09:48 PM UTC· resolved Nov 18, 2025, 10:33 PM UTC
- investigating Nov 18, 2025, 09:48 PM UTC
Our teams are aware of an issue with a ProPay feature. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.
- investigating Nov 18, 2025, 10:15 PM UTC
We are continuing to investigate this issue.
- resolved Nov 18, 2025, 10:33 PM UTC
This incident has been resolved. The implemented fix looks to alleviate the issue.
Minor November 10, 2025 System Processing Issue - Payment Facilitation via Heartland/Portico transaction latency 3h 31m Payment Facilitation - Heartland, Portico
Started Nov 10, 2025, 04:23 PM UTC· resolved Nov 10, 2025, 07:55 PM UTC
- investigating Nov 10, 2025, 04:23 PM UTC
We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations. Our teams are working to resolve the issue as quickly as possible.
- identified Nov 10, 2025, 04:44 PM UTC
Teams have implemented a fix to restore service and are monitoring the outcomes.
- identified Nov 10, 2025, 05:18 PM UTC
The issue impacts Visa transactions and was largely mitigated, but teams have observed some residual impact and are continuing to work to fully restore service.
- identified Nov 10, 2025, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 10, 2025, 07:55 PM UTC
This incident has been resolved.
Notice November 6, 2025 Elevated Decline Rates. 1h 56m Payment Facilitation - Heartland, Portico
Started Nov 06, 2025, 02:02 PM UTC· resolved Nov 06, 2025, 03:58 PM UTC
- investigating Nov 06, 2025, 03:35 PM UTC
We are currently seeing a higher-than-normal volume of transaction declines affecting some of our partners. Our development team is actively investigating the issue to identify the root cause and implement a resolution. We will provide updates here as more information becomes available.
- identified Nov 06, 2025, 03:55 PM UTC
We’ve completed our internal review and did not find any issues on our end related to the decline behavior. Based on the available data, it appears the issue was caused by a timeout occurring on the partner’s side.
- monitoring Nov 06, 2025, 03:57 PM UTC
We will continue to monitor to ensure processing remains stable.
- resolved Nov 06, 2025, 03:58 PM UTC
No anomalies have been identified during our review and everything appears to be functioning normally on our side
Notice October 30, 2025 ProPay Sandbox Environment - GP API 2h 59m
Started Oct 30, 2025, 05:28 PM UTC· resolved Oct 30, 2025, 08:28 PM UTC
- investigating Oct 30, 2025, 05:28 PM UTC
The Sandbox is currently unavailable. We are aware of the issue and are in the process of resolving.
- resolved Oct 30, 2025, 08:28 PM UTC
This incident has been resolved.
Minor September 10, 2025 ProPay Canada Direct Issues with Refunds and Credit Card Settlements 7h 29m Direct Credit Card and ACH Processing
Started Sep 10, 2025, 04:03 PM UTC· resolved Sep 10, 2025, 11:32 PM UTC
- identified Sep 10, 2025, 04:03 PM UTC
An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented.
- monitoring Sep 10, 2025, 07:48 PM UTC
A fix has been implemented for the credit card transactions and we are monitoring the behavior of the processing of the settlement transactions. We are still working on some additional steps that are required to address processing the refunds.
- resolved Sep 10, 2025, 11:32 PM UTC
Missed Canadian refunds have been processed as well now. We are resolving this incident.
Minor August 29, 2025 ProPay Reports Site Issue - xfer.propay.com 2h 16m xfer.propay.com - SFTP Reports
Started Aug 29, 2025, 10:02 PM UTC· resolved Aug 30, 2025, 12:19 AM UTC
- investigating Aug 29, 2025, 10:02 PM UTC
We are aware of an issue affecting availability of our SFTP report site xfer.propay.com. Our teams are working to correct the issue and will provide updates as they are available.
- resolved Aug 30, 2025, 12:19 AM UTC
Technical teams were engaged and service was restored for this site by 16:30MT.