ProPay incident

Gross Billing Reports - Partly Delayed

Notice Resolved View vendor source →

ProPay experienced a notice incident on January 6, 2026 affecting Direct Credit Card and ACH Processing, lasting 19h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 09:01 PM UTC
Resolved
Jan 07, 2026, 04:38 PM UTC
Duration
19h 37m
Detected by Pingoru
Jan 06, 2026, 09:01 PM UTC

Affected components

Direct Credit Card and ACH Processing

Update timeline

  1. identified Jan 06, 2026, 09:01 PM UTC

    We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

  2. monitoring Jan 07, 2026, 12:24 AM UTC

    We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

  3. resolved Jan 07, 2026, 04:38 PM UTC

    We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.