ProPay experienced a notice incident on May 29, 2026 affecting Direct Credit Card and ACH Processing, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Credit Card and ACH Processing
Update timeline
- investigating May 29, 2026, 02:27 PM UTC
We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.
- monitoring May 29, 2026, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 05:43 PM UTC
This incident has been resolved, with traffic normalizing effective 10:45am MT.