ProPay Outage History

ProPay is up right now

ProPay had 30 outages in the last 2 years totaling 98h 58m of downtime — averaging 1.2 incidents per month.

There were 30 ProPay outages since June 20, 2024 totaling 98h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.propay.com

Notice November 21, 2024

ProPay Credit Card Issue -

Detected by Pingoru
Nov 21, 2024, 05:21 PM UTC
Resolved
Nov 22, 2024, 05:34 PM UTC
Duration
1d
Affected: Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card Readers
Timeline · 3 updates
  1. investigating Nov 21, 2024, 05:21 PM UTC

    Our teams are aware of an issue with the Card Readers. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.

  2. identified Nov 21, 2024, 07:00 PM UTC

    We've implemented a fix at 11:07 MT. We haven't seen any issues and still investigating the issue.

  3. resolved Nov 22, 2024, 05:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 19, 2024

ProPay Feature Issue - Epay.propay.com

Detected by Pingoru
Nov 19, 2024, 06:56 PM UTC
Resolved
Nov 19, 2024, 07:14 PM UTC
Duration
18m
Affected: Websites, Mobile, and Card Readers
Timeline · 2 updates
  1. identified Nov 19, 2024, 06:56 PM UTC

    Our teams are aware of an issue with logging into our website. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.

  2. resolved Nov 19, 2024, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 27, 2024

Chargebacks

Detected by Pingoru
Sep 27, 2024, 10:45 PM UTC
Resolved
Sep 30, 2024, 09:59 PM UTC
Duration
2d 23h
Affected: xfer.propay.com - SFTP Reports
Timeline · 2 updates
  1. investigating Sep 27, 2024, 10:45 PM UTC

    We are aware of an issue with chargebacks. Our teams working to identify and resolve the issue as quickly as possible.

  2. resolved Sep 30, 2024, 09:59 PM UTC

    Our teams have identified the source of the issue and the delayed chargebacks have been posted and notifications sent.

Read the full incident report →

Notice July 16, 2024

Payment Facilitator ACH Return reports

Detected by Pingoru
Jul 16, 2024, 04:57 PM UTC
Resolved
Jul 16, 2024, 08:11 PM UTC
Duration
3h 13m
Affected: xfer.propay.com - SFTP Reports
Timeline · 2 updates
  1. investigating Jul 16, 2024, 04:57 PM UTC

    An event that occurred on 07/11 resulting in data missing for Payment Facilitator ACH Return reports. We have delivered files for affected partners via the normal delivery mechanism - email or SFTP at xfer.propay.com. Our teams are reviewing the cause of the issue for improvements to the solution, monitors and alerts in order to better handle similar cases in the future.

  2. resolved Jul 16, 2024, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →