ProPay Outage History
ProPay is up right nowPingoru has recorded 50 incidents for ProPay: 31 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 36 of 720 (5%) |
| May 2026 | 3 | 88 of 744 (12%) |
| June 2026 | 2 | 24 of 720 (3%) |
| July 2026 | 2 | 69 of 744 (9%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 2 | 44 of 579 (8%) |
Incidents, newest first
Notice July 10, 2025 ACH Payment transactions for July 9 delayed in debiting payers' bank accounts for US ProPay Direct merchants – Direct Credit Card and ACH Processing
Started Jul 10, 2025, 10:28 PM UTC· resolved Jul 10, 2025, 10:28 PM UTC
- resolved Jul 10, 2025, 10:28 PM UTC
ACH Payment transactions were delayed in submission to NACHA for 7/9/2025 for US ProPay Direct merchants. This effect of this delay is that some ACH payments made to ProPay merchants 7/8 and 7/9 were not debited from payer's bank accounts today, and will be debited tomorrow. Merchants were already funded for the proceeds of the ACH Payment transaction activity, but may receive inquiries from payers whose funds were not debited as expected.
Notice June 16, 2025 Visa Direct certificate renewal 21h 3m Direct Credit Card and ACH Processing, 3rd Party Providers
Started Jun 16, 2025, 05:22 PM UTC· resolved Jun 17, 2025, 02:25 PM UTC
- investigating Jun 16, 2025, 05:22 PM UTC
Scheduled release update: On June 17th, between 12:00 am - 5:00 am MDT, Propay will perform an update to the Visa Direct certificate. *******All services and site may be unavailable during the time frame ********
- monitoring Jun 16, 2025, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2025, 02:25 PM UTC
This incident has been resolved.
Minor May 21, 2025 Missing ACH Returns 1d 3h Bank Transfers
Started May 21, 2025, 04:33 PM UTC· resolved May 22, 2025, 08:30 PM UTC
- investigating May 21, 2025, 04:33 PM UTC
We are aware of reports indicating that ACH returns are not appearing in the reports. Additionally, some ACH deposits are not arriving due to formatting issues. These issues are likely related to the recent migration to a new partner bank. Thank you for your patience as our teams actively investigate and work to resolve these matters.
- identified May 21, 2025, 09:18 PM UTC
Since 5/15, some ACH return files did not process correctly due to formatting issues with some records. These issues have been corrected and the outstanding files have been processed. This will be reflected in partner reporting files starting tomorrow. Some merchant deposits are being rejected by the receiving financial institution or need manual posting due to an account number formatting issue. To address this, our teams are working on a fix to our ACH file build process, which we expect to be in place for bank transfers starting tomorrow.
- identified May 21, 2025, 10:45 PM UTC
The account number formatting issue previously mentioned also impacts ACH Payment activity, so merchants may see some rejects/returns for ACH Payment transactions, including transactions with account data that was previously successful. This will be addressed as part of the fix expected to be in place tomorrow.
- monitoring May 22, 2025, 05:01 PM UTC
Our teams have implemented fixes for these issues and we will continue to monitor outcomes. For accounts affected by the combination of the bank account number formatting issue and ACH Return processing issue - merchants may not see full reconciliation of funding events until Tuesday the 27th, since Monday is a holiday.
- resolved May 22, 2025, 08:30 PM UTC
This incident has been resolved. Merchants may re-submit ACH Payment transactions which were expected to complete but were returned. New ACH Payment transactions initiated after 5/21/25 22:00ET are expected to process normally. Deposits initiated and accepted after 5/21/25 22:00ET and before end of day today are expected to arrive in bank accounts 5/23/25. Deposits initiated and accepted between 5/21/25 22:00ET and 5/22/25 12:00ET did not include 5/22 return activity. Deposits initiated and accepted after 5/22/25 12:00ET will include current ACH Return activity. Deposits initiated and accepted 5/23/25 are expected to arrive in bank accounts Tuesday the 27th, due to the holiday.
Notice May 2, 2025 ProPay System Processing Issue - Heartland/Portico Payment Facilitation tokenization 1h 26m Direct Credit Card and ACH Processing
Started May 02, 2025, 10:40 PM UTC· resolved May 03, 2025, 12:06 AM UTC
- investigating May 02, 2025, 10:40 PM UTC
We are aware of an issue that is preventing some transactions from being processed for Payment Facilitation partners integrated to Heartland/Portico solutions related to tokenization lookups. Our teams are working to resolve the issue as quickly as possible.
- monitoring May 02, 2025, 11:12 PM UTC
The issue impact window was between 14:51-15:28MT. Our teams are monitoring for further impact and reviewing root cause analysis.
- resolved May 03, 2025, 12:06 AM UTC
This issue has been resolved.
Notice February 21, 2025 Heartland + ProPay System Processing Issue – Direct Credit Card and ACH Processing
Started Feb 21, 2025, 07:28 PM UTC· resolved Feb 21, 2025, 07:28 PM UTC
- resolved Feb 21, 2025, 07:28 PM UTC
On 2/20/2025, between 5:26-7:00am MT, partners processing on the Heartland + ProPay platform experienced processing issues related to a certificate update. The change was reverted to restore service. Our teams are working to implement improved testing and validation procedures to prevent similar issues from occurring in the future.
Notice January 23, 2025 Propay App Deploy Prod 24.Dec.r1 Issue 1h 29m Direct Credit Card and ACH Processing
Started Jan 23, 2025, 07:35 PM UTC· resolved Jan 23, 2025, 09:05 PM UTC
- investigating Jan 23, 2025, 07:35 PM UTC
Due to unforeseen reasons, we are initiating a rollback of the production release that was deployed earlier this morning.
- resolved Jan 23, 2025, 09:05 PM UTC
The production has been rolled back. The incident has been resolved at 1:25 MT
Notice January 22, 2025 ProPay System Processing Issue - Service Provider interruption – Direct Credit Card and ACH Processing
Started Jan 22, 2025, 02:32 PM UTC· resolved Jan 22, 2025, 02:32 PM UTC
- resolved Jan 22, 2025, 02:32 PM UTC
Today between 6:15-6:19am MT merchants may have experienced timeouts due to an issue with a network service provider in one of our data centers. Traffic was moved to our alternate data center while the provider works to address the issue.
Notice November 21, 2024 ProPay Credit Card Issue - 1d Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers
Started Nov 21, 2024, 05:21 PM UTC· resolved Nov 22, 2024, 05:34 PM UTC
- investigating Nov 21, 2024, 05:21 PM UTC
Our teams are aware of an issue with the Card Readers. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.
- identified Nov 21, 2024, 07:00 PM UTC
We've implemented a fix at 11:07 MT. We haven't seen any issues and still investigating the issue.
- resolved Nov 22, 2024, 05:34 PM UTC
This incident has been resolved.
Major November 19, 2024 ProPay Feature Issue - Epay.propay.com 18m Websites, Mobile, and Card Readers
Started Nov 19, 2024, 06:56 PM UTC· resolved Nov 19, 2024, 07:14 PM UTC
- identified Nov 19, 2024, 06:56 PM UTC
Our teams are aware of an issue with logging into our website. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.
- resolved Nov 19, 2024, 07:14 PM UTC
This incident has been resolved.
Minor October 26, 2024 ProPay Funding Delay Issue with Heartland/Portico. –
Started Oct 26, 2024, 03:00 PM UTC· resolved Oct 26, 2024, 03:00 PM UTC
- resolved Oct 26, 2024, 05:34 PM UTC
We are aware of an issue of delayed funding for some Heartland merchants. We have teams working to identify and resolve the issue as quickly as possible.