ProPay experienced a notice incident on November 6, 2025 affecting Payment Facilitation - Heartland, Portico, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2025, 03:35 PM UTC
We are currently seeing a higher-than-normal volume of transaction declines affecting some of our partners. Our development team is actively investigating the issue to identify the root cause and implement a resolution. We will provide updates here as more information becomes available.
- identified Nov 06, 2025, 03:55 PM UTC
We’ve completed our internal review and did not find any issues on our end related to the decline behavior. Based on the available data, it appears the issue was caused by a timeout occurring on the partner’s side.
- monitoring Nov 06, 2025, 03:57 PM UTC
We will continue to monitor to ensure processing remains stable.
- resolved Nov 06, 2025, 03:58 PM UTC
No anomalies have been identified during our review and everything appears to be functioning normally on our side