Resolved on October 22, 2026, affecting Direct Credit Card and ACH Processing.
We have been made aware that there was an issue in processing some refunds that were initiated 10/7/26. We have identified and resubmitted all the transactions which did not refund successfully, and our SPM team will be in contact with partners with any affected merchants, with specific transaction information.
Affected components
Update timeline
- resolved Oct 22, 2026, 04:28 PM UTC
We have been made aware that there was an issue in processing some refunds that were initiated 10/7/26. We have identified and resubmitted all the transactions which did not refund successfully, and our SPM team will be in contact with partners with any affected merchants, with specific transaction information.
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