ProPay incident

ProPay System Processing Issue - Canadian Accounts

Notice Resolved View vendor source →

ProPay experienced a notice incident on December 1, 2025 affecting Direct Credit Card and ACH Processing, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 05:10 PM UTC
Resolved
Dec 01, 2025, 06:16 PM UTC
Duration
1h 5m
Detected by Pingoru
Dec 01, 2025, 05:10 PM UTC

Affected components

Direct Credit Card and ACH Processing

Update timeline

  1. investigating Dec 01, 2025, 05:10 PM UTC

    We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

  2. resolved Dec 01, 2025, 06:16 PM UTC

    This incident has been resolved.