ProPay experienced a notice incident on November 18, 2025 affecting Direct Credit Card and ACH Processing and Websites, Mobile, and Card Readers, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card Readers
Update timeline
- investigating Nov 18, 2025, 09:48 PM UTC
Our teams are aware of an issue with a ProPay feature. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.
- investigating Nov 18, 2025, 10:15 PM UTC
We are continuing to investigate this issue.
- resolved Nov 18, 2025, 10:33 PM UTC
This incident has been resolved. The implemented fix looks to alleviate the issue.