ProPay incident

System Processing Issue - Payment Facilitation via Heartland/Portico transaction latency

Minor Resolved View vendor source →

ProPay experienced a minor incident on November 10, 2025 affecting Payment Facilitation - Heartland, Portico, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 04:23 PM UTC
Resolved
Nov 10, 2025, 07:55 PM UTC
Duration
3h 31m
Detected by Pingoru
Nov 10, 2025, 04:23 PM UTC

Affected components

Payment Facilitation - Heartland, Portico

Update timeline

  1. investigating Nov 10, 2025, 04:23 PM UTC

    We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations. Our teams are working to resolve the issue as quickly as possible.

  2. identified Nov 10, 2025, 04:44 PM UTC

    Teams have implemented a fix to restore service and are monitoring the outcomes.

  3. identified Nov 10, 2025, 05:18 PM UTC

    The issue impacts Visa transactions and was largely mitigated, but teams have observed some residual impact and are continuing to work to fully restore service.

  4. identified Nov 10, 2025, 07:08 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 10, 2025, 07:55 PM UTC

    This incident has been resolved.