ProPay incident

Chargeback Issue

Notice Resolved View vendor source →

ProPay experienced a notice incident on April 30, 2026 affecting Direct Credit Card and ACH Processing and Websites, Mobile, and Card Readers and 1 more component, lasting 22h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 05:08 PM UTC
Resolved
May 01, 2026, 04:02 PM UTC
Duration
22h 53m
Detected by Pingoru
Apr 30, 2026, 05:08 PM UTC

Affected components

Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card ReadersPayment Facilitation - Global Payments API (GP API)Payment Facilitation - Cayan Genius

Update timeline

  1. investigating Apr 30, 2026, 05:08 PM UTC

    We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

  2. resolved May 01, 2026, 04:02 PM UTC

    This incident has been resolved.