Is ProPay down?
Last checked 1m agoNo incidents right now.
ProPay is operational right now. Last checked 1m ago; the most recent incident resolved 2d ago.
Real-time ProPay status, recent outages, and incident history — pulled directly from ProPay's official status page at https://status.propay.com every 5 minutes. Pingoru tracks 11 ProPay services and has captured 17 incidents in the last 90 days (99.99% uptime). Get email, Slack, Discord, or webhook alerts the moment ProPay reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card Readersxfer.propay.com - SFTP Reports
Timeline · 1 update
- investigating · Jul 14, 2026, 04:18 PM UTC
At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Latest: At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time fr…
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Timeline · 2 updates
- identified · Jul 10, 2026, 08:35 PM UTC
We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.
- resolved · Jul 13, 2026, 02:41 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Direct Credit Card and ACH ProcessingRegulatory Updates
Timeline · 1 update
- resolved · Jun 16, 2026, 03:52 PM UTC
Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons: *Requirement: American Express requires that any merchant processing American Express transactions must be boarding at American Express. Before changes made on May 28 AMEX allowed merchants transactions to process without registration. *After Changes: New merchants: American Express will allow transactions to process for 10 days, after the 10 days merchants will start receiving declines on transactions. Existing merchants: Any merchant that did not get boarded with American Express will start receiving declines on transactions. AMEX current issues: Compliance was working on a project to identify accounts who processed AMEX transactions that did not meet the new AMEX data requirements. In essence, we made changes to accounts and inadvertently changed the data on incorrect accounts by accident, in an effort to get the accounts in compliance for AMEX. The data has since been corrected. Below fields need to be added via TT 42, for any account that is not able to process AMEX transactions: Required AMEX fields: Account ID Business Legal Name Doing Business As (DBA) Name Business Address Business email address Business City Region Business Postal Code Business Country Code Currency Code Merchant Category Code (MCC) Authorized Signer First Name Authorized Signer Last Name Authorized Signer Country Code Any account that does not meet these new requirements, will see that their processing has been disabled by AMEX.
Latest: Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons: *Requirement: American Express requires that any me…
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Timeline · 2 updates
- investigating · Jun 12, 2026, 08:55 PM UTC
We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.
- resolved · Jun 13, 2026, 01:39 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Websites, Mobile, and Card Readers
Timeline · 3 updates
- investigating · May 29, 2026, 07:37 PM UTC
We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.
- monitoring · May 30, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jun 01, 2026, 07:16 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full ProPay outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse ProPay outage history →Or sign up free to get alerts when ProPay breaks · 10 free monitors · No credit card
- Started Jul 14, 2026, 04:18 PM UTC · Resolved Jul 14, 2026, 07:34 PM UTC · 3h 16m
- Started Jul 10, 2026, 08:35 PM UTC · Resolved Jul 13, 2026, 02:41 PM UTC · 2d 18h
- Started Jun 16, 2026, 03:52 PM UTC · Resolved Jun 16, 2026, 03:52 PM UTC · —
- Incorrect Account Name Display Issue ResolvedStarted Jun 12, 2026, 08:55 PM UTC · Resolved Jun 13, 2026, 01:39 AM UTC · 4h 43m
- Propay Partner Portal Issue ResolvedStarted May 29, 2026, 07:37 PM UTC · Resolved Jun 01, 2026, 07:16 PM UTC · 2d 23h
- ProPay System Processing Issue ResolvedStarted May 29, 2026, 02:27 PM UTC · Resolved May 29, 2026, 05:43 PM UTC · 3h 15m
- Started May 12, 2026, 09:09 PM UTC · Resolved May 13, 2026, 01:52 PM UTC · 16h 43m