Is ProPay down?

Last checked 1m ago
Current status
ProPay is up

No incidents right now.

Official status page: https://status.propay.com · Polled every 5 minutes · 11 components tracked

ProPay is operational right now. Last checked 1m ago; the most recent incident resolved 2d ago.

Real-time ProPay status, recent outages, and incident history — pulled directly from ProPay's official status page at https://status.propay.com every 5 minutes. Pingoru tracks 11 ProPay services and has captured 17 incidents in the last 90 days (99.99% uptime). Get email, Slack, Discord, or webhook alerts the moment ProPay reports a new incident — free for 5 monitors, no credit card.

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ProPay uptime 99.99% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 3h 16m
    Started Jul 14, 2026, 04:18 PM UTC · Resolved Jul 14, 2026, 07:34 PM UTC
    Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card Readersxfer.propay.com - SFTP Reports
    Timeline · 1 update
    • investigating · Jul 14, 2026, 04:18 PM UTC

      At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.

    Latest: At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time fr…

  2. Resolved 2d 18h
    Started Jul 10, 2026, 08:35 PM UTC · Resolved Jul 13, 2026, 02:41 PM UTC
    Timeline · 2 updates
    • identified · Jul 10, 2026, 08:35 PM UTC

      We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

    • resolved · Jul 13, 2026, 02:41 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved
    Started Jun 16, 2026, 03:52 PM UTC · Resolved Jun 16, 2026, 03:52 PM UTC
    Direct Credit Card and ACH ProcessingRegulatory Updates
    Timeline · 1 update
    • resolved · Jun 16, 2026, 03:52 PM UTC

      Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons: *Requirement: American Express requires that any merchant processing American Express transactions must be boarding at American Express. Before changes made on May 28 AMEX allowed merchants transactions to process without registration. *After Changes: New merchants: American Express will allow transactions to process for 10 days, after the 10 days merchants will start receiving declines on transactions. Existing merchants: Any merchant that did not get boarded with American Express will start receiving declines on transactions. AMEX current issues: Compliance was working on a project to identify accounts who processed AMEX transactions that did not meet the new AMEX data requirements. In essence, we made changes to accounts and inadvertently changed the data on incorrect accounts by accident, in an effort to get the accounts in compliance for AMEX. The data has since been corrected. Below fields need to be added via TT 42, for any account that is not able to process AMEX transactions: Required AMEX fields: Account ID Business Legal Name Doing Business As (DBA) Name Business Address Business email address Business City Region Business Postal Code Business Country Code Currency Code Merchant Category Code (MCC) Authorized Signer First Name Authorized Signer Last Name Authorized Signer Country Code Any account that does not meet these new requirements, will see that their processing has been disabled by AMEX.

    Latest: Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons: *Requirement: American Express requires that any me…

  4. Resolved 4h 43m
    Started Jun 12, 2026, 08:55 PM UTC · Resolved Jun 13, 2026, 01:39 AM UTC
    Timeline · 2 updates
    • investigating · Jun 12, 2026, 08:55 PM UTC

      We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

    • resolved · Jun 13, 2026, 01:39 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 2d 23h
    Started May 29, 2026, 07:37 PM UTC · Resolved Jun 01, 2026, 07:16 PM UTC
    Websites, Mobile, and Card Readers
    Timeline · 3 updates
    • investigating · May 29, 2026, 07:37 PM UTC

      We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

    • monitoring · May 30, 2026, 02:48 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jun 01, 2026, 07:16 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full ProPay outage history

2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse ProPay outage history →

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Outage history

Past 90 days · 7 incidents View full outage history →