- Detected by Pingoru
- Sep 17, 2026, 06:04 PM UTC
- Resolved
- Sep 17, 2026, 06:04 PM UTC
- Duration
- —
Affected: Primer Checkout
Timeline · 2 updates
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monitoring Sep 17, 2026, 05:46 PM UTC
Status: Monitoring Between approximately 17:01 and 17:18 UTC on September 17, 2026, some merchants experienced errors loading the Primer checkout. During this window the checkout could fail to render, resulting in failed or reduced payment volumes for affected merchants. The issue has been fixed. Affected components Primer Checkout (Degraded performance)
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resolved Sep 17, 2026, 06:04 PM UTC
Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 06:05 PM UTC
- Resolved
- Sep 16, 2026, 06:05 PM UTC
- Duration
- —
Affected: Third-Party partners and providers
Timeline · 2 updates
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monitoring Sep 16, 2026, 05:57 PM UTC
Status: Monitoring Between 14:55 and 16:15 UTC, an issue on Google Pay's side affected payment creation. This has since been resolved and all services are within normal levels. Affected components Third-Party partners and providers (Partial outage)
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resolved Sep 16, 2026, 06:05 PM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 08:07 PM UTC
- Resolved
- Sep 03, 2026, 08:07 PM UTC
- Duration
- —
Affected: Primer Tokenization
Timeline · 3 updates
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investigating Sep 03, 2026, 01:49 PM UTC
Status: Investigating We are investigating a degradation in the Mastercard network token provisioning service. We will provide further details as it becomes available. Affected components Primer Tokenization (Degraded performance)
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investigating Sep 03, 2026, 02:25 PM UTC
Status: Investigating Some merchants may experience slower response times. We are disabling Mastercard Network Tokenization while we investigate further. Affected components Primer Tokenization (Degraded performance)
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resolved Sep 03, 2026, 08:07 PM UTC
Status: Resolved Mastercard network tokenization has recovered and is no longer impacted. It has been re-enabled for all merchants and all services are within normal levels. Thank you for your patience. Affected components Primer Tokenization (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2026, 12:18 PM UTC
- Resolved
- Aug 31, 2026, 12:18 PM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 4 updates
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investigating Aug 31, 2026, 08:13 AM UTC
Status: Investigating We are experiencing issues with Dashboard/Observability. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)
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identified Aug 31, 2026, 09:21 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)
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monitoring Aug 31, 2026, 10:21 AM UTC
Status: Monitoring We have fixed the issue, and Primer Dashboard and Observability are no longer impacted. We continue to monitor it and will provide another update shortly. Affected components Primer Dashboard (Degraded performance)
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resolved Aug 31, 2026, 12:18 PM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 09:19 AM UTC
- Resolved
- Aug 15, 2026, 09:19 AM UTC
- Duration
- —
Affected: Primer Checkout
Timeline · 3 updates
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investigating Aug 15, 2026, 05:04 AM UTC
Status: Investigating We are experiencing issues with payment processing. We will provide further details as it becomes available. Affected components Primer Checkout (Degraded performance)
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monitoring Aug 15, 2026, 06:05 AM UTC
Status: Monitoring We have identified the cause as an issue on Mastercard's end affecting payments. Aside from this, Primer's platform continues to operate normally. Transaction volumes have stabilized, and we will continue to monitor closely. We will provide a further update once the issue is fully resolved. Affected components Primer Checkout (Operational)
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resolved Aug 15, 2026, 09:19 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2026, 09:08 AM UTC
- Resolved
- Aug 11, 2026, 09:08 AM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 4 updates
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investigating Aug 11, 2026, 04:40 AM UTC
Status: Investigating We are experiencing issues with Primer Dashboard and Monitors. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)
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identified Aug 11, 2026, 05:16 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)
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monitoring Aug 11, 2026, 05:18 AM UTC
Status: Monitoring We have fixed the issue, and Primer Dashboard and Monitors is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)
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resolved Aug 11, 2026, 09:08 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 26, 2026, 05:30 AM UTC
- Resolved
- Jul 26, 2026, 05:30 AM UTC
- Duration
- —
Affected: Third-Party partners and providers
Timeline · 4 updates
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investigating Jul 23, 2026, 11:54 AM UTC
Status: Investigating We have been made aware by PayPal that they are currently experiencing issues affecting the PayPal SDK on Safari 26.5.2. As a result, our merchant checkouts configured with the PayPal payment method may crash or reload. Merchants seeing issues with their checkout on Safari 26.5.2 may wish to temporarily disable PayPal as a checkout option until PayPal resolves the issue. We will post an update once PayPal confirms a fix is live. Affected components Third-Party partners and providers (Degraded performance)
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identified Jul 23, 2026, 01:35 PM UTC
Status: Identified The PayPal team has identified the cause of the issue and are working to have it fixed. Affected components Third-Party partners and providers (Degraded performance)
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monitoring Jul 25, 2026, 11:18 PM UTC
Status: Monitoring The PayPal team have fixed the issue, and are actively monitoring. We continue to monitor it as well and will provide another update shortly. Affected components Third-Party partners and providers (Degraded performance)
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resolved Jul 26, 2026, 05:30 AM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 09:32 PM UTC
- Resolved
- Jul 21, 2026, 09:32 PM UTC
- Duration
- —
Affected: Primer API Reference DocsPrimer DocsPrimer SDK Reference Docs
Timeline · 2 updates
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investigating Jul 21, 2026, 08:40 PM UTC
Status: Investigating We are experiencing issues with the Primer docs page. We will provide further details as it becomes available. Affected components Primer Docs (Degraded performance) Primer API Reference Docs (Degraded performance) Primer SDK Reference Docs (Degraded performance)
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resolved Jul 21, 2026, 09:32 PM UTC
Status: Resolved The issue affecting our Prime Docs page has been resolved. Thank you for your patience. Affected components Primer Docs (Operational) Primer API Reference Docs (Operational) Primer SDK Reference Docs (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 10:36 AM UTC
- Resolved
- Jul 16, 2026, 10:36 AM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 5 updates
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investigating Jul 16, 2026, 08:49 AM UTC
Status: Investigating We are experiencing issues with Primer Dashboard. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)
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identified Jul 16, 2026, 09:19 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)
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monitoring Jul 16, 2026, 09:33 AM UTC
Status: Monitoring We have fixed the issue, and Primer Dashboard is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)
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monitoring Jul 16, 2026, 10:10 AM UTC
Status: Monitoring We're seeing a significant recovery, with most requests now succeeding. Some users may still experience slower load times and occasional errors while we continue working toward full resolution. We'll provide another update shortly. Affected components Primer Dashboard (Degraded performance)
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resolved Jul 16, 2026, 10:36 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 09:36 AM UTC
- Resolved
- Jul 16, 2026, 09:36 AM UTC
- Duration
- —
Affected: Client Session APIPrimer SandboxObservability APILoyalty APIPayments APIPayment Methods API
Timeline · 4 updates
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investigating Jul 16, 2026, 08:58 AM UTC
Status: Investigating We are experiencing issues with Sandbox API's. We will provide further details as it becomes available. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
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identified Jul 16, 2026, 09:16 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
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monitoring Jul 16, 2026, 09:23 AM UTC
Status: Monitoring We have fixed the issue, and Sandbox API's is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational) Payment Methods API (Operational) Payments API (Operational)
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resolved Jul 16, 2026, 09:36 AM UTC
Status: Resolved All Sandbox API's services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 06:17 AM UTC
- Resolved
- Jul 16, 2026, 06:17 AM UTC
- Duration
- —
Affected: Third-Party partners and providers
Timeline · 2 updates
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investigating Jul 16, 2026, 12:35 AM UTC
Status: Investigating We have been made aware by Cybersource that they are currently experiencing issues, and are working to have it resolved. Affected components Third-Party partners and providers (Degraded performance)
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resolved Jul 16, 2026, 06:17 AM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 08:51 AM UTC
- Resolved
- Jul 15, 2026, 08:51 AM UTC
- Duration
- —
Affected: Primer 3DS
Timeline · 5 updates
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investigating Jul 15, 2026, 07:31 AM UTC
Status: Investigating We are experiencing issues with 3DS payments . We will provide further details as it becomes available. Affected components Primer 3DS (Degraded performance)
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identified Jul 15, 2026, 07:39 AM UTC
Status: Identified We have identified the cause of the issue. It only affects payments made with Mastercard cards and is due to a problem with our 3DS provider. We are working with the provider to resolve it as quickly as possible. Affected components Primer 3DS (Degraded performance)
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monitoring Jul 15, 2026, 08:02 AM UTC
Status: Monitoring Our 3DS provider has confirmed the issue is a network-side incident on Mastercard's side. Mastercard's teams are actively investigating and will provide an update as soon as possible. We will update this page as we hear more. Affected components Primer 3DS (Degraded performance)
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monitoring Jul 15, 2026, 08:37 AM UTC
Status: Monitoring We are seeing Mastercard 3DS recover, but we will continue to monitor the situation closely until Mastercard confirms the incident is fully resolved. Affected components Primer 3DS (Operational)
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resolved Jul 15, 2026, 08:51 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer 3DS (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2026, 07:37 PM UTC
- Resolved
- Jul 10, 2026, 07:37 PM UTC
- Duration
- —
Affected: Client Session APIObservability APILoyalty APIPayments APIPayment Methods API
Timeline · 4 updates
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investigating Jul 10, 2026, 05:05 PM UTC
Status: Investigating We have been made aware by one of our downstream infrastructure providers that they are currently experiencing issues, and are working to have it resolved. Affected components Payment Methods API (Degraded performance) Payments API (Degraded performance) Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance)
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identified Jul 10, 2026, 06:08 PM UTC
Status: Identified The downstream infrastructure provider is recovering and we are working to resolve the issue. Affected components Client Session API (Degraded performance) Loyalty API (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance) Observability API (Degraded performance)
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identified Jul 10, 2026, 07:22 PM UTC
Status: Identified Payment processing has been restored in production. Sandbox recovery is ongoing. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
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resolved Jul 10, 2026, 07:37 PM UTC
Status: Resolved All services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operational) Client Session API (Operational) Loyalty API (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 04:51 PM UTC
- Resolved
- Jun 29, 2026, 04:51 PM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 4 updates
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investigating Jun 29, 2026, 10:43 AM UTC
Status: Investigating We are experiencing issues with Primer Companion affecting date resolution for relative time ranges. Analyses may have returned incomplete data as a result. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)
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identified Jun 29, 2026, 01:41 PM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)
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monitoring Jun 29, 2026, 02:48 PM UTC
Status: Monitoring We have fixed the issue, and Primer Companion is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Degraded performance)
-
resolved Jun 29, 2026, 04:51 PM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 06:39 AM UTC
- Resolved
- Jun 11, 2026, 06:39 AM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 3 updates
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investigating Jun 11, 2026, 05:24 AM UTC
Status: Investigating We are experiencing issues with Primer's Dynamic Monitors. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)
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monitoring Jun 11, 2026, 05:41 AM UTC
Status: Monitoring We have mitigated the issue, and Primer's Dynamic Monitoring is no longer impacted. We are working on a permanent fix. Affected components Primer Dashboard (Operational)
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resolved Jun 11, 2026, 06:39 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 05:07 PM UTC
- Resolved
- Apr 27, 2026, 05:07 PM UTC
- Duration
- —
Affected: Third-Party partners and providers
Timeline · 2 updates
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investigating Apr 27, 2026, 04:53 PM UTC
Status: Investigating We are experiencing slight degradation with Nuvei transactions. We have reached out to the third party and will provide further details as it becomes available. Affected components Third-Party partners and providers (Degraded performance)
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resolved Apr 27, 2026, 05:07 PM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 10:42 AM UTC
- Resolved
- Apr 01, 2026, 10:42 AM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 3 updates
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investigating Apr 01, 2026, 07:00 AM UTC
Status: Investigating We are experiencing issues with Observability Dashboard. We will provide further details as it becomes available Affected components Primer Dashboard (Degraded performance)
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monitoring Apr 01, 2026, 07:10 AM UTC
Status: Monitoring We have fixed the issue, and Primer Observability Dashboard is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)
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resolved Apr 01, 2026, 10:42 AM UTC
Status: Resolved All services are within normal levels, and we continue to monitor them very closely. Thanks for your patience and understanding. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 02:14 PM UTC
- Resolved
- Mar 27, 2026, 02:14 PM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 3 updates
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investigating Mar 27, 2026, 12:56 PM UTC
Status: Investigating Some users may be experiencing issues signing in via Google SSO. Our team is actively investigating and will share updates as we learn more. Affected components Primer Dashboard (Degraded performance)
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monitoring Mar 27, 2026, 01:24 PM UTC
Status: Monitoring This issue does not affect merchant access. All merchants can continue to log in as normal. We will continue to monitor and provide updates. Affected components Primer Dashboard (Operational)
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resolved Mar 27, 2026, 02:14 PM UTC
Status: Resolved All services are now within normal levels. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:21 AM UTC
- Resolved
- Mar 25, 2026, 05:21 AM UTC
- Duration
- —
Affected: Payments APIPrimer Dashboard
Timeline · 3 updates
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investigating Mar 25, 2026, 04:39 AM UTC
Status: Investigating We are experiencing issues with latency on GET payments endpoint and payment list on Dashboard. We will provide further details as it becomes available. Payment processing is not being impacted. Affected components Primer Dashboard (Degraded performance) Payments API (Degraded performance)
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monitoring Mar 25, 2026, 05:14 AM UTC
Status: Monitoring We have fixed the issue, and GET payments endpoint and payment list on Dashboard latency is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational) Payments API (Operational)
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resolved Mar 25, 2026, 05:21 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational) Payments API (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 02:19 PM UTC
- Resolved
- Mar 18, 2026, 02:19 PM UTC
- Duration
- —
Affected: Third-Party partners and providers
Timeline · 2 updates
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monitoring Mar 18, 2026, 02:09 PM UTC
Status: Monitoring We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it. Affected components Third-Party partners and providers (Degraded performance)
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resolved Mar 18, 2026, 02:19 PM UTC
Status: Resolved The Support Portal and ticketing system are working as usual. Affected components Third-Party partners and providers (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 03:11 PM UTC
- Resolved
- Mar 16, 2026, 03:11 PM UTC
- Duration
- —
Affected: Primer Dashboard
Timeline · 4 updates
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investigating Mar 16, 2026, 02:42 PM UTC
Status: Investigating We are experiencing issues with the Dashboard Payment Timeline when accessing 3DS information. Payment processing is not impacted. Affected components Primer Dashboard (Degraded performance)
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identified Mar 16, 2026, 02:48 PM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)
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monitoring Mar 16, 2026, 02:57 PM UTC
Status: Monitoring We have fixed the issue, and the Dashboard Payment Timeline for 3DS is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)
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resolved Mar 16, 2026, 03:11 PM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 05:34 PM UTC
- Resolved
- Mar 02, 2026, 05:34 PM UTC
- Duration
- —
Affected: Third-Party partners and providers
Timeline · 2 updates
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investigating Mar 02, 2026, 05:20 PM UTC
Status: Investigating We have been made aware by Worldline that they were experiencing timeout issues on Capture calls. The issue seems to be resolved but we continue to monitor the situation closely and will provide further updates as soon as more information becomes available. Affected components Third-Party partners and providers (Degraded performance)
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resolved Mar 02, 2026, 05:34 PM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 07:21 PM UTC
- Resolved
- Feb 26, 2026, 07:21 PM UTC
- Duration
- —
Affected: Primer SDK Reference Docs
Timeline · 3 updates
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investigating Feb 26, 2026, 03:53 PM UTC
Status: Investigating We are currently experiencing issues with the RSS feed for the SDK Changelog updates. Users subscribed to this feed may be receiving multiple unintended notifications. Our team is actively investigating the issue. We will provide additional details and updates as more information becomes available. Affected components Primer SDK Reference Docs (Degraded performance)
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monitoring Feb 26, 2026, 06:50 PM UTC
Status: Monitoring We identified an issue with our external documentation provider that caused duplicate RSS notifications. The issue has been resolved on their end, and duplicate notifications have ceased. We will continue to monitor the feed to ensure normal operation. Affected components Primer SDK Reference Docs (Degraded performance)
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resolved Feb 26, 2026, 07:21 PM UTC
Status: Resolved The issue affecting the SDK Changelog RSS feed has been resolved by our external documentation provider. We have not observed any new duplicate notifications in the past hour. Thank you for your patience. Affected components Primer SDK Reference Docs (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 05:40 PM UTC
- Resolved
- Feb 25, 2026, 05:40 PM UTC
- Duration
- —
Affected: Third-Party partners and providers
Timeline · 2 updates
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monitoring Feb 25, 2026, 04:06 PM UTC
Status: Monitoring Worldline has informed us that they are currently experiencing an issue and are actively working towards a resolution. We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Affected components Third-Party partners and providers (Degraded performance)
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resolved Feb 25, 2026, 05:40 PM UTC
Status: Resolved Worldline has reported that the issue they were experiencing has been resolved. All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 04:23 AM UTC
- Resolved
- Feb 25, 2026, 04:23 AM UTC
- Duration
- —
Timeline · 2 updates
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investigating Feb 25, 2026, 04:06 AM UTC
Status: Investigating We are currently experiencing issues with stale data in the Dashboard and Monitors in the Sandbox environment. Our team is investigating the issue. We will provide further updates as more information becomes available.
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resolved Feb 25, 2026, 04:23 AM UTC
Status: Resolved The issue causing stale data in the Dashboard and Monitors within the Sandbox environment has been resolved, and data is now updating as expected. All services are within normal levels.
Read the full incident report →
