Primer Outage History

Status: Monitoring We have mitigated the issue, and Primer's Dynamic Monitoring is no longer impacted. We are working on a permanent fix. Affected components Primer Dashboard (Operational)

Status: Monitoring We have fixed the issue, and Primer Observability Dashboard is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)

Status: Monitoring This issue does not affect merchant access. All merchants can continue to log in as normal. We will continue to monitor and provide updates. Affected components Primer Dashboard (Operational)

Status: Monitoring We have fixed the issue, and GET payments endpoint and payment list on Dashboard latency is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational) Payments API (Operational)

Status: Monitoring We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it. Affected components Third-Party partners and providers (Degraded performance)

Status: Monitoring We have fixed the issue, and the Dashboard Payment Timeline for 3DS is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)

Status: Monitoring We identified an issue with our external documentation provider that caused duplicate RSS notifications. The issue has been resolved on their end, and duplicate notifications have ceased. We will continue to monitor the feed to ensure normal operation. Affected components Primer SDK Reference Docs (Degraded performance)

Status: Monitoring Worldline has informed us that they are currently experiencing an issue and are actively working towards a resolution. We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Affected components Third-Party partners and providers (Degraded performance)

Status: Monitoring We experienced 3rd party timeout issues with Adyen and Monext between 18:55 and 19:56 CET. The issue was external and we have been made aware by Adyen and Monext that it has now resolved. Affected components Third-Party partners and providers (Degraded performance)

Status: Monitoring We have mitigated the issue, and Primer Webhooks is no longer impacted. We are working on a permanent fix. Affected components Payment Webhooks (Operational)

Status: Monitoring A fix has been deployed for the webhook notification delays. We are continuing to monitor the system closely to ensure stability. Affected components Payment Webhooks (Degraded performance)

Status: Monitoring The webhook notification service has stabilized and is operating normally. Latest transactions are being notified successfully without delays. We are currently renotifying any previously delayed webhook events. We will provide a final update once the renotification process is complete. Affected components Payment Webhooks (Degraded performance)

Status: Monitoring The webhook notification service remains stable and is operating normally. We are continuing to renotify previously impacted webhook events to ensure all events are delivered successfully. Thank you for your patience. Affected components Payment Webhooks (Degraded performance)

Status: Monitoring The authorization rate for 3DS payments with Commonwealth Bank of Australia issued cards has recovered. We will continue to monitor the situation. Affected components Primer 3DS (Operational)

Status: Monitoring We identified an issue that caused some PayPal payments to fail between 12:06 UTC and 12:58 UTC. The issue has been resolved, and we are currently monitoring the results.