Primer incident

Mastercard Network Token provisioning service degradation

Minor Resolved View vendor source →

Primer experienced a minor incident on September 3, 2026 affecting Primer Tokenization, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 08:07 PM UTC
Resolved
Sep 03, 2026, 08:07 PM UTC
Duration
—
Detected by Pingoru
Sep 03, 2026, 08:07 PM UTC

Affected components

Primer Tokenization

Update timeline

  1. investigating Sep 03, 2026, 01:49 PM UTC

    Status: Investigating We are investigating a degradation in the Mastercard network token provisioning service. We will provide further details as it becomes available. Affected components Primer Tokenization (Degraded performance)

  2. investigating Sep 03, 2026, 02:25 PM UTC

    Status: Investigating Some merchants may experience slower response times. We are disabling Mastercard Network Tokenization while we investigate further. Affected components Primer Tokenization (Degraded performance)

  3. resolved Sep 03, 2026, 08:07 PM UTC

    Status: Resolved Mastercard network tokenization has recovered and is no longer impacted. It has been re-enabled for all merchants and all services are within normal levels. Thank you for your patience. Affected components Primer Tokenization (Operational)