Primer experienced a minor incident on July 10, 2026 affecting Client Session API and Observability API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 05:05 PM UTC
Status: Investigating We have been made aware by one of our downstream infrastructure providers that they are currently experiencing issues, and are working to have it resolved. Affected components Payment Methods API (Degraded performance) Payments API (Degraded performance) Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance)
- identified Jul 10, 2026, 06:08 PM UTC
Status: Identified The downstream infrastructure provider is recovering and we are working to resolve the issue. Affected components Client Session API (Degraded performance) Loyalty API (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance) Observability API (Degraded performance)
- identified Jul 10, 2026, 07:22 PM UTC
Status: Identified Payment processing has been restored in production. Sandbox recovery is ongoing. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
- resolved Jul 10, 2026, 07:37 PM UTC
Status: Resolved All services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operational) Client Session API (Operational) Loyalty API (Operational)